Reservations and Revenue Manager

col-narrow   

Job Function:

Sales, Planning, Business Development

Industry:

Tourism, Travel, Hospitality

Type:

Full Time

Employer Type:

Direct Hire

Location:

Kutchan-cho, Hokkaidō 

Salary:

3.8 to 4.8 million

Salary Type:

per year

Visa Sponsorship Available:

Yes

Restricted to Domestic Applicants?:

Overseas applicants allowed

English Language Requirement:

Business Level

Japanese Language Requirement:

Not necessary

Posted:

Oct 06, 2017
col-wide   

Job Requirements:

  • Experience in Reservations or Sales.
  • Experience with hotels and revenue management (preferred).
  • Experience managing a team (preferred).
  • Experience in the Niseko area (advantage).
  • Business-level English (required) with advanced communication skills (written and spoken).
  • Japanese language ability (advantage).
  • Understanding of hotels and revenue management.
  • Able to train, lead, motivate and enable a team to produce the best possible sales results.
  • Able to prioritise and organise work to achieve objectives and deadlines.
  • Computer operating skills - Microsoft Office Suite (required) with reservations systems experience (preferred).
  • Strong problem-solving skills

Job Description:

HTM, Niseko's largest Independent property management company, is looking for an experienced travel/sales professional to lead our Reservations team.

The position will lead the Reservations team in achieving accommodation sales targets through: the provision of informed, accurate and friendly sales and service to guests; management of rates and discounts; sales and marketing promotions; and maintaining strong relationships with travel agents.

HTM's portfolio of brands includes Skye NisekoNiseko CentralKi NisekoExperience NisekoSkyExpress and Sprint Taxi with more growth and expansion expected in the coming years.
 

The Role

Reservations Team Management:

  • Provide initial and ongoing training to optimize the sales conversion rates and minimize the error rates of the Reservations Consultants. Training should cover Reservations systems processes, relevant HTM and Niseko information, effective sales and communication techniques, and other as appropriate.
  • Increase booking conversion by providing effective inbound sales scripts and templates.
  • Assist the Reservations Consultants with problem solving. Take on and solve escalated issues where necessary.
Through leadership, motivation and enablement, ensure that the Reservations Consultants:
  • Deliver a professional standard of telephone and e-mail sales and service by responding to all inbound enquiries within 24 hours.
  • Issue comprehensive and accurate quotes to potential guests by understanding their needs and effectively matching them to HTM products.
  • Maximise the conversion of agent and direct enquiries to sales by proactively making follow-up calls and soliciting bookings.

Revenue Management

  • Determine rates and manage discounting to optimize occupancy and revenue.
  • Manage availability (particularly for OTAs) to maximize occupancy and revenue, while avoiding overbooking.

Sales and Marketing

  • Work with the Sales team to create discounts and special offers that will encourage bookings without jeopardizing revenue targets.
  • Work with the Sales team to create attractive packages that will encourage bookings and are practically deliverable by HTM (and our third-party suppliers).
  • Work with the Marketing team to promote accommodations, stay benefits, discounts, special offers and packages, in order to maximize occupancy and revenue.

Third-Party Booking Agents

  • Maintain positive working relationships with travel agents, wholesalers and online travel agents (OTAs).
  • Distribute information to third-party booking agents regarding accommodations, rates, discounts and special offers as appropriate.
  • Recontract with third-party booking agents each year. Contract with new third-party booking agents to the benefit of HTM.

Online Presence

  • Maintain accommodation and package information on HTM and third-party websites, ensuring that information is accurate while presenting accommodations and packages in an attractive manner.


Employment Package Details

Employment Period: year round

Employment Status: 12 months full time contract with the expectation of moving to permanent contract.

Base Annual Salary: 3.8 to 4.8 million yen, depending on experience and language abilities.

Location: Niseko, Hokkaido, Japan

Working Hours: average 40 hours per week (5x 8 hour shifts)

Staff Accommodation: available


Company Info


HTM
85-8 Aza Yamada
Kutchan-cho, Hokkaidō, Japan
Phone: 0136212557
Web Site: https://www.htmniseko.com/careers

Reservations and Revenue Manager

col-narrow   

Job Function:

Sales, Planning, Business Development

Industry:

Tourism, Travel, Hospitality

Type:

Full Time

Employer Type:

Direct Hire

Location:

Kutchan-cho, Hokkaidō 

Salary:

3.8 to 4.8 million

Salary Type:

per year

Visa Sponsorship Available:

Yes

Restricted to Domestic Applicants?:

Overseas applicants allowed

English Language Requirement:

Business Level

Japanese Language Requirement:

Not necessary

Posted:

Oct 06, 2017
col-wide   

Job Requirements:

  • Experience in Reservations or Sales.
  • Experience with hotels and revenue management (preferred).
  • Experience managing a team (preferred).
  • Experience in the Niseko area (advantage).
  • Business-level English (required) with advanced communication skills (written and spoken).
  • Japanese language ability (advantage).
  • Understanding of hotels and revenue management.
  • Able to train, lead, motivate and enable a team to produce the best possible sales results.
  • Able to prioritise and organise work to achieve objectives and deadlines.
  • Computer operating skills - Microsoft Office Suite (required) with reservations systems experience (preferred).
  • Strong problem-solving skills

Job Description:

HTM, Niseko's largest Independent property management company, is looking for an experienced travel/sales professional to lead our Reservations team.

The position will lead the Reservations team in achieving accommodation sales targets through: the provision of informed, accurate and friendly sales and service to guests; management of rates and discounts; sales and marketing promotions; and maintaining strong relationships with travel agents.

HTM's portfolio of brands includes Skye NisekoNiseko CentralKi NisekoExperience NisekoSkyExpress and Sprint Taxi with more growth and expansion expected in the coming years.
 

The Role

Reservations Team Management:

  • Provide initial and ongoing training to optimize the sales conversion rates and minimize the error rates of the Reservations Consultants. Training should cover Reservations systems processes, relevant HTM and Niseko information, effective sales and communication techniques, and other as appropriate.
  • Increase booking conversion by providing effective inbound sales scripts and templates.
  • Assist the Reservations Consultants with problem solving. Take on and solve escalated issues where necessary.
Through leadership, motivation and enablement, ensure that the Reservations Consultants:
  • Deliver a professional standard of telephone and e-mail sales and service by responding to all inbound enquiries within 24 hours.
  • Issue comprehensive and accurate quotes to potential guests by understanding their needs and effectively matching them to HTM products.
  • Maximise the conversion of agent and direct enquiries to sales by proactively making follow-up calls and soliciting bookings.

Revenue Management

  • Determine rates and manage discounting to optimize occupancy and revenue.
  • Manage availability (particularly for OTAs) to maximize occupancy and revenue, while avoiding overbooking.

Sales and Marketing

  • Work with the Sales team to create discounts and special offers that will encourage bookings without jeopardizing revenue targets.
  • Work with the Sales team to create attractive packages that will encourage bookings and are practically deliverable by HTM (and our third-party suppliers).
  • Work with the Marketing team to promote accommodations, stay benefits, discounts, special offers and packages, in order to maximize occupancy and revenue.

Third-Party Booking Agents

  • Maintain positive working relationships with travel agents, wholesalers and online travel agents (OTAs).
  • Distribute information to third-party booking agents regarding accommodations, rates, discounts and special offers as appropriate.
  • Recontract with third-party booking agents each year. Contract with new third-party booking agents to the benefit of HTM.

Online Presence

  • Maintain accommodation and package information on HTM and third-party websites, ensuring that information is accurate while presenting accommodations and packages in an attractive manner.


Employment Package Details

Employment Period: year round

Employment Status: 12 months full time contract with the expectation of moving to permanent contract.

Base Annual Salary: 3.8 to 4.8 million yen, depending on experience and language abilities.

Location: Niseko, Hokkaido, Japan

Working Hours: average 40 hours per week (5x 8 hour shifts)

Staff Accommodation: available