Customer Success Representative

col-narrow   

Job Function:

Education, Training, IT, Internet, Telecommunication

Industry:

Education, Teaching, Training, Coaching, Information Technology, Telecommunications, Online Media, Internet

Type:

Full Time

Employer Type:

Direct Hire

Location:

Tokyo, Tokyo 

Visa Sponsorship Available:

No

Restricted to Domestic Applicants?:

Overseas applicants allowed

English Language Requirement:

Fluent

Japanese Language Requirement:

Fluent

Posted:

Apr 03, 2018
col-wide   

Job Requirements:

  • +3 years working experience within a customer facing environment, providing support to users. Knowledge of Learning Management System or other relevant academic products is a plus.
  • A passion for customers and problem solving with positive customer-centric attitude.
  • Comfort with Salesforce.com CRM, and various sales and prospecting tools.
  • Regular, proactive, and consistent communication, both internally and externally
  • Proven ability to identify and resolve unique problems, and navigate between details and strategic solutions.
  • Ability to embrace the importance of teamwork and operate comfortably in a fast-moving environment.
  • Excellent phone and written communication skills (including listening, interpreting, writing), as well as organizational and time management skills.

Job Description:

We are seeking a motivated, dedicated individual to work with new and existing customers in Japan. The customer success role focusses on the implementation of our system within institutions, ensuring successful adoption and forming a successful long term partnership between the client and us. In more detail the successful candidate will:
  • Serve as the primary point of contact for customers’ before/after implementation, and assume overall customer adoption responsibility and escalation management.
  • Efficiently handle customer inquiries related to technical issues and communicate with US/UK/Taiwan offices to manage the tickets.
  • Conduct periodical meeting/education program with customers and develop a trusted advisor relationship with key stakeholders.
  • Identify and communicate customer pain points to the Sales team
  • Maintain and update Salesforce.com records with conversation notes and proactive activities.

  • Company Info


    Turnitin (c/o iGroup Japan)
    Tokyo, Tokyo, Japan
    Phone: 0355774899
    Web Site: www.turnitin.com

    Customer Success Representative

    col-narrow   

    Job Function:

    Education, Training, IT, Internet, Telecommunication

    Industry:

    Education, Teaching, Training, Coaching, Information Technology, Telecommunications, Online Media, Internet

    Type:

    Full Time

    Employer Type:

    Direct Hire

    Location:

    Tokyo, Tokyo 

    Visa Sponsorship Available:

    No

    Restricted to Domestic Applicants?:

    Overseas applicants allowed

    English Language Requirement:

    Fluent

    Japanese Language Requirement:

    Fluent

    Posted:

    Apr 03, 2018
    col-wide   

    Job Requirements:

    • +3 years working experience within a customer facing environment, providing support to users. Knowledge of Learning Management System or other relevant academic products is a plus.
    • A passion for customers and problem solving with positive customer-centric attitude.
    • Comfort with Salesforce.com CRM, and various sales and prospecting tools.
    • Regular, proactive, and consistent communication, both internally and externally
    • Proven ability to identify and resolve unique problems, and navigate between details and strategic solutions.
    • Ability to embrace the importance of teamwork and operate comfortably in a fast-moving environment.
    • Excellent phone and written communication skills (including listening, interpreting, writing), as well as organizational and time management skills.

    Job Description:

    We are seeking a motivated, dedicated individual to work with new and existing customers in Japan. The customer success role focusses on the implementation of our system within institutions, ensuring successful adoption and forming a successful long term partnership between the client and us. In more detail the successful candidate will:
    • Serve as the primary point of contact for customers’ before/after implementation, and assume overall customer adoption responsibility and escalation management.
    • Efficiently handle customer inquiries related to technical issues and communicate with US/UK/Taiwan offices to manage the tickets.
    • Conduct periodical meeting/education program with customers and develop a trusted advisor relationship with key stakeholders.
    • Identify and communicate customer pain points to the Sales team
    • Maintain and update Salesforce.com records with conversation notes and proactive activities.