Sr. Support Engineer, Oracle Technology - Middleware

col-narrow   

Job Function:

IT, Internet, Telecommunication

Industry:

Information Technology, Telecommunications

Type:

Full Time

Employer Type:

Direct Hire

Location:

Tokyo, Tokyo 

Salary Type:

per year

Visa Sponsorship Available:

No

Restricted to Domestic Applicants?:

Japan only

English Language Requirement:

Business Level

Japanese Language Requirement:

Fluent

Posted:

May 09, 2018
col-wide   

Job Requirements:

Minimal Qualifications

Education 

  • Bachelor Degree in Computer Science or related field or equivalent experience 

Location

  • Australia - Remote
  • Japan Office
  • APAC West

Experience

  • 10 + years relevant Oracle Technology experience demonstrated on resume
  • 5 + years direct support of diversified implementations of multiple Oracle Technology products in a corporate environment.
  • 5 + years experience working as a support engineer in a similar organisation.
  • Solid understanding of architectural design, deployment, capacity planning
  • Experience performance tuning of WebLogic, Fusion Middleware, UNIX Administration
  • Expert knowledge of WebLogic, Oracle Fusion Middleware, and associated UNIX Administration
  • Demonstrated Experience working with Integration Products (SOA Suite, OSB, B2B)
  • or
  • Demonstrated Experience working with Identity and Access Management Products (OAM, OIM, B2B, OSB)
  • Demonstrated experience upgrading, patching and tuning Production Databases
  • Expertise with current and past versions of Oracle technologies and ability to articulate the differences between releases and potential benefits to clients.
  • Demonstrable history of conceptualizing, architecting/designing, implementing and supporting complex new and already implemented Oracle Technology products based solutions. 


Skills

  • Excellent interpersonal, presentation and communication skills
  • Superb trouble-shooting skills and tenacity in problem solving.
  • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
  • Deep knowledge Oracle Fusion Middleware Products, SOA, OSB and Identity management
  • Good knowledge of Weblogic Server administration, application deployment, performance tuning or SOA applications.
  • Good verbal and good written English communication skills
  • Attention to detail and the ability to learn quickly.
  • Extreme focus on Client satisfaction.
  • Ability to work calmly and professionally in high pressure situations.
  • The ability to work remotely from a home based office in a virtual environment. 


Desired Qualifications

  • The best candidates will have extensive knowledge of Oracle database administration, WebLogic, UNIX and RAC.
  • A consulting background, while not mandatory, would be useful
  • Experience supporting a major Oracle ERP like PeopleSoft, Siebel, JD Edwards, eBusiness Suite, or Fusion Middleware Components, OBIEE & Application Integration Architecture (AIA), while not mandatory, would be useful

Job Description:

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software support products and services, seeks a Sr. Support Engineer, Oracle Technology Middleware working remotely anywhere in APAC West Region

Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

 

Position Summary 

 

The role of the Sr. Support Engineer Oracle Technology is to provide exceptional remote-based support for complex client environments on Oracle  technology including WebLogic, Fusion Middleware, Oracle SOA Suite, Oracle Identity and Access Manager and associated UNIX Administrationas part of our global customer support team. The position has the responsibility for researching, troubleshooting issues and support of architectural & performance related improvements for multiple Oracle technology platforms.  The role of the Sr. Support Engineer Oracle Technology requires the expertise and skills to debug, correctly diagnose & resolve serious issues for complex, integrated platforms in a timely manner. Many of these environments will be configured for high availability, or high volume mission critical applications.

 

Essential Duties & Responsibilities

  • Solve complex customer issues using methodical troubleshooting 
  • Expert knowledge of WebLogic, Oracle Fusion Middleware, and associated UNIX Administration
  • Experience working with Oracle Integration Products (SOA, OSB)
  • or
  • Experience working with Oracle Identity and Access Management Products (OIM, OAM, OVD, OUD, OID)
  • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
  • Provide remote-based production operational support & guidance for multiple clients using Oracle Technology products.
  • Support client configuration, sharing implementation and best practice advice.
  • Manage one or more key assigned accounts as a single point of client contact and advisor.
  • Be a pro-active contributor to a 24x7x365 running support organization, this will require working flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations.
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.


Additional Duties & Responsibilities

  • Mentor and train the other team members in the area of own expertise

  • Company Info


    Rimini Street, Inc.
    Tokyo, Tokyo, Japan
    Phone: +61 408 591 428
    Web Site: https://www.riministreet.com/

    Sr. Support Engineer, Oracle Technology - Middleware

    col-narrow   

    Job Function:

    IT, Internet, Telecommunication

    Industry:

    Information Technology, Telecommunications

    Type:

    Full Time

    Employer Type:

    Direct Hire

    Location:

    Tokyo, Tokyo 

    Salary Type:

    per year

    Visa Sponsorship Available:

    No

    Restricted to Domestic Applicants?:

    Japan only

    English Language Requirement:

    Business Level

    Japanese Language Requirement:

    Fluent

    Posted:

    May 09, 2018
    col-wide   

    Job Requirements:

    Minimal Qualifications

    Education 

    • Bachelor Degree in Computer Science or related field or equivalent experience 

    Location

    • Australia - Remote
    • Japan Office
    • APAC West

    Experience

    • 10 + years relevant Oracle Technology experience demonstrated on resume
    • 5 + years direct support of diversified implementations of multiple Oracle Technology products in a corporate environment.
    • 5 + years experience working as a support engineer in a similar organisation.
    • Solid understanding of architectural design, deployment, capacity planning
    • Experience performance tuning of WebLogic, Fusion Middleware, UNIX Administration
    • Expert knowledge of WebLogic, Oracle Fusion Middleware, and associated UNIX Administration
    • Demonstrated Experience working with Integration Products (SOA Suite, OSB, B2B)
    • or
    • Demonstrated Experience working with Identity and Access Management Products (OAM, OIM, B2B, OSB)
    • Demonstrated experience upgrading, patching and tuning Production Databases
    • Expertise with current and past versions of Oracle technologies and ability to articulate the differences between releases and potential benefits to clients.
    • Demonstrable history of conceptualizing, architecting/designing, implementing and supporting complex new and already implemented Oracle Technology products based solutions. 


    Skills

    • Excellent interpersonal, presentation and communication skills
    • Superb trouble-shooting skills and tenacity in problem solving.
    • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
    • Deep knowledge Oracle Fusion Middleware Products, SOA, OSB and Identity management
    • Good knowledge of Weblogic Server administration, application deployment, performance tuning or SOA applications.
    • Good verbal and good written English communication skills
    • Attention to detail and the ability to learn quickly.
    • Extreme focus on Client satisfaction.
    • Ability to work calmly and professionally in high pressure situations.
    • The ability to work remotely from a home based office in a virtual environment. 


    Desired Qualifications

    • The best candidates will have extensive knowledge of Oracle database administration, WebLogic, UNIX and RAC.
    • A consulting background, while not mandatory, would be useful
    • Experience supporting a major Oracle ERP like PeopleSoft, Siebel, JD Edwards, eBusiness Suite, or Fusion Middleware Components, OBIEE & Application Integration Architecture (AIA), while not mandatory, would be useful

    Job Description:

    Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software support products and services, seeks a Sr. Support Engineer, Oracle Technology Middleware working remotely anywhere in APAC West Region

    Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

     

    Position Summary 

     

    The role of the Sr. Support Engineer Oracle Technology is to provide exceptional remote-based support for complex client environments on Oracle  technology including WebLogic, Fusion Middleware, Oracle SOA Suite, Oracle Identity and Access Manager and associated UNIX Administrationas part of our global customer support team. The position has the responsibility for researching, troubleshooting issues and support of architectural & performance related improvements for multiple Oracle technology platforms.  The role of the Sr. Support Engineer Oracle Technology requires the expertise and skills to debug, correctly diagnose & resolve serious issues for complex, integrated platforms in a timely manner. Many of these environments will be configured for high availability, or high volume mission critical applications.

     

    Essential Duties & Responsibilities

    • Solve complex customer issues using methodical troubleshooting 
    • Expert knowledge of WebLogic, Oracle Fusion Middleware, and associated UNIX Administration
    • Experience working with Oracle Integration Products (SOA, OSB)
    • or
    • Experience working with Oracle Identity and Access Management Products (OIM, OAM, OVD, OUD, OID)
    • Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
    • Provide remote-based production operational support & guidance for multiple clients using Oracle Technology products.
    • Support client configuration, sharing implementation and best practice advice.
    • Manage one or more key assigned accounts as a single point of client contact and advisor.
    • Be a pro-active contributor to a 24x7x365 running support organization, this will require working flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
    • Collaborate with team members in a virtual team environment to extend field experience to different client situations.
    • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.


    Additional Duties & Responsibilities

    • Mentor and train the other team members in the area of own expertise