Onion Insights is a Global Customer Experience Measurement (CEM) company driven by the vision and commitment of our people. We provide innovative and customized programs to measure your customer’s experience using various tools of Mystery Shopping (Mystery Visits, Mystery Audits, Mystery Calls, Integrity Check, Competition Assessments), Customer Satisfaction Programs (Telephone Interviews, Exit Interviews, Intercepts, Email, and Web Feedback) and Employee Satisfaction.
Our programs offer valuable insights on how you can Refine and Redefine your Business Goals to provide optimum customer service and move your customers from being satisfied to loyal and from loyal to being an advocate for your Brand. As your Strategic Business Partners, we work for your Success!
Headquartered in Mumbai, our team of professionals, with a total experience of 20 years in the global Customer Experience Measurement Industry, caters to niche clients across the globe from various industries – Hospitality, Food & Beverage, Automotive, Banking and Finance, Retail, Telecom, Education, IT, Beauty and Cosmetics, FMCG, etc.