Simplified Chinese Customer Support

ZenMarket Inc.

Job Overview

  • 採用企業タイプ 直接採用
  • 業種 インターネット, 卸売 / 小売
  • Salary 230,000 JPY Month Based on experience
  • 英語レベル ビジネスレベル
  • 日本語レベル ビジネスレベル
  • その他の言語 Simplified Chinese - Native Level
  • 国内の応募者に限定? 国内在住応募者のみ
  • ビザスポンサーシップ Yes

<About Us>

◆Who We Are

We are ZenMarket, a global company based in Osaka serving customers all around the world. We are a diverse team representing 24 nationalities and providing our services to the world in over 14 languages.

◆What We Do
We connect Japan and the rest of the world by providing a marketplace for Japanese products in over 14 languages through our ZenMarket proxy buying platform.

<About the Position>

◆Position Title
・Simplified Chinese Customer Support

◆Duties Include
・Responding to customer inquiries
・Coordinating with various teams to answer customer questions and solve customer problems
・Supervising part-time operators
・Other related tasks(Translation, etc.)

◆Example Day at Work
9~10 Morning routine: Get coffee, say hi to everyone, check your messages from the day before.
10~12 Catch up: Handle outstanding tickets that came in overnight
12~13 Lunch Break
13~14 Squad up: Help out other departments with minor tasks and translations
15~17 Chat Support: Handle customer questions and concerns
17~18 Wrap up: Chat with your overseas operators and answer any questions before going home for the day.

◆Employment Type
・Contract Employee (Full Time)
※Permanent employment available 3 years after joining the company. (There are many members who have become permanent employees)

◆Working Hours
・9:15 ~ 18:15
→Two days off per week.
Year end and new years holidays
22 paid days off per year (Increases year over year)

◆Salary
・¥230,000+ per month (Based on previous experience and ability)
・Bonus twice a year (June and December)

◆Benefits
・Raise once per year
・Transportation Allowance (Up to ¥15,000 per month)
・Overtime Pay (Paid by the minute)
・Unemployment Insurance, National Health Insurance, Worker’s Accident Insurance
・Business casual dress code(No suit required)

<Who We Are Looking For>
◆Personality
・Someone with good communications skills, with experience working in an office and brings a positive attitude to their work
・Someone excited to grow with us and ambitiously as we continue to expand
・Someone able to cooperate with people of many different ages, nationalities and backgrounds in a professional setting.

◆Must Have Skills
・Business Level Japanese(JLPT N2 or higher)
・Business Level English (TOEIC 800 or above)
・Native Level Chinese

◆Preferred Skills
・Experience working in small to medium sized companies
・Experience working in e-commerce companies or working as customer support
・Basic knowledge of HTML
・Other language skills

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Company Information

会社プロフィール

ZenMarket is a Japanese proxy shopp... Read More
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お問い合わせ

<東京オフィス
東京都中央区八重洲1-7-20
八重洲口会館B2F
グローバル・ヴィレッジ・メディア内
[email protected]
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