Operations Manager

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職務内容

About Tokyo Academics

Tokyo Academics is Tokyo’s leading academic tutoring, test preparation, and college admissions counseling company, providing world-class education in the heart of Tokyo. TA is the passion project of a constellation of teachers, researchers, and academics in Tokyo, Japan. Since 2012, we’ve evolved from a few university friends tutoring at a tiny restaurant in Tokyo into an organization of academic, test prep, and college admissions experts, helping students to realize and reach their potential and capture the opportunities of the future.

Our tutors work with English-speaking, international students from 1st grade through 12th grade (and some post-graduate students), in various academic subjects, ranging from Latin and Debate to Computer Science and AP Physics. Most of our team is in Japan and in the Philippines, but we are growing our US-based team as well. Most of our students are located in Japan, but we also have students in the US, Europe, and other parts of Asia. 

We have been around for 8 years and have grown consistently year after year. We are also constantly expanding our line of services. We started with just private test prep tutoring, and now we offer academic tutoring, group classes, online learning, college admissions counseling, boarding school admissions counseling, coding classes, and student research (also running one of the only international high school research conferences in the world).  We are now looking to stabilize and grow further and are hoping to expand our services beyond Tokyo, to other parts of Japan, Asia, and the world. 

 

About the role 

You will be wearing many hats and hold a large range of small and large responsibilities. You will hold a key role with the management team, our students/parents, and our tutors. You will work daily with the CEO/CFO/Founder, COO, and Academic Director and will be in charge of the day-to-day and the development of new initiatives across 3 functions: operations, sales, and business development. 

This position is best suited for a self-driven individual who thrives in a fast-paced environment. This is an opportunity to really buy into the vision of a young and growing company and become a part of the core team in the long run. 

 

What you will work on 

• Developing and executing operational and customer success processes
• Be the operational head of one of our educational divisions, online vocabulary lessons (managing a team of 5-8 teachers)  
• Supporting our students/parents on daily basis with the help of 3 community managers, a team of virtual assistants, and the management team 
• Meeting with potential students and parents to explain and sell our services 
• Collaborating with the management team to improve our current service offerings as well as launch new ones
• Collaborating with our developer on improving our current platform as well as launching new features
• Training your team to reach higher operational and sales performance

 

Our ideal candidate 

• You have 3+ years of experience in a past operational, HR, or customer success role
• You have prior experience hiring and managing a team, preferably in a remote environment
• Your have prior experience setting up new processes, documentation, and KPIs
• You have experience in marketing or have a strong interest in learning more about the industry
• You have experience in finance/legal or have a strong interest in learning more about the industry
• You are a people person and an excellent communicator with both internal and external parties
• You thrive in a fast paced, rigorous environment 
• You are results oriented 
• Experience working in the field of education preferred but not required 
• Ability to speak/read/write in Japanese is a plus 

 

Benefits 

• Full-time remote job (with the possibility of travel to Japan a few times per year)
• Join a growing bootstrapped company with a lot of potential for growth
• Bonuses based on company growth 
• Autonomy to implement ideas and have a significant impact
• 20 days of paid time off per year

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