Hotel Receptionist Staff

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Job Requirements

• Business level of Japanese (N2-N1) and English
• Work experience in the hotel and or food and beverage industry
• Customer service ability or experience
• The other language abilities are also highly advantageous
• Teamwork skills are highly appreciated
• Versatility and open-mindedness

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Job Description

1. The main responsibilities are:

• General front desk or reception related duties
• Check-in and check-out duties
• Response to the inquiries of customers
• Reservation duties for the accommodations including hotel, office, and residence
• Restaurant concierge services
• General inspection of the facilities

2. Once the candidates join the company, they will undergo one month of in-depth training to gain a full range of experience from front desk to backyard work.

3. The senior staffs will carefully teach you from the beginning. We will also conduct role-playing sessions for customer service, so you may boost up your confidence when it comes to the real-life work situation.

Benefits

• Workplace saving (NISA) that's worth of 5000 Yen/month
• Social insurance including unemployment insurance, worker's compensation, health insurance, pension, etc.
• Unform is provided
• Retirement allowance (for those who have worked for 3 years or more)
• Company-owned recreation facilities (Kyoto, Kamogawa, Karuizawa, etc.)
• Tokyu Harvest Club is available
• External training of Franklin Covey 7 Habits is available
• Overseas training (2016: Hawaii, 2017: Paris, 2018: Paris)
• In-house events (BBQ, Ishigaki Island diving, cherry blossom viewing, etc.)
• Club activities (marathon, golf, futsal, skiing, diving, surfing, etc.)

 

 

 

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