International Reservations Consultant

HTM

Job Overview

  • Employer Type Direct Hire
  • Industry Tourism / Travel / Hospitality
  • Salary ¥3,600,000 - ¥4,000,000 / Year (The annual salary will be divided by 14 and paid monthly with two annual bonuses.)
  • English Level Native level
  • Japanese Level Not necessary
  • Restricted to Domestic Applicants? Overseas applicants allowed
  • Visa Sponsorship Yes

Job Requirements

  • Native level written and spoken English required.
  • Previous experience and success in the travel or hospitality industry in a telephone based or face to face sales and service role (preferred).
  • Professional, courteous and friendly telephone manner that supports the creation of positive impressions with all callers.
  • Well-developed written communication skills that facilitate clear and accurate responses to queries and/or provision of quotes.
  • Able to work as part of a team in order to effectively share and complete tasks and provide service coverage where required.
  • Demonstrates high levels of accuracy to ensure holidays and services are booked correctly and that all relevant guest information is collected.
  • Able to prioritise and organise work to achieve objectives and deadlines.
  • Computer operating skills - Microsoft Office Suite (essential) with reservations systems experience (preferred).

Job Description

Reservations and Sales:

  • Deliver a professional standard of telephone and e-mail sales and service by responding to all inbound inquiries within agreed time frames.
  • Issue comprehensive and accurate quotes to potential guests by understanding their needs and effectively matching them to HTM products.
  • Maximise the conversion of agent and direct inquiries to sales by proactively making following-up and soliciting bookings.
  • Ensure all holidays and accommodations are booked and confirmed in accordance with agent or guest requests.
  • Facilitate the smooth arrival, check-in and co-ordination of all required accommodation and guest services bookings by providing Front Office with complete and accurate booking information.
  • Help to increase holiday and accommodation bookings by providing input into the development of effective inbound sales and marketing scripts.
  • Contribute to the development of holiday and accommodation packages and services through the provision of agent and guest feedback and requests.
  • Deliver quality and efficient responses to enquirers’ by ensuring non-Reservations Consultant functions are referred to the appropriate department/team member for action.

Booking Input and System Monitoring

  • Process and input bookings from third party sources such as Online Travel Agents (OTAs) and travel agents without agent portal access.
  • Ensure that all bookings are accurately put into the system and monitor the system to ensure overbookings do not occur.

Special Projects

  • Suggest and/or take on special projects as directed to improve processes, market presence or sales conversions.

Benefits

  • Health, social, and employment insurance
  • Visa sponsorship available for qualifying candidates
  • Staff accommodation available (paid)
  • Grand Hirafu season pass available at a discounted rate
  • Free ski or snowboard lessons (availability dependent)
  • Discounts on HTM services and businesses
  • Access to language and work relevant training subsidy

Location

Yamada, Kutchan, Hokkaido, Japan


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Company Information

Company Profile

HTM is the largest property and asset manager in Japan’s most international ski resort, Niseko. We employ people in a wide range of front office and back office roles and combine hard work with great... read more about HTM
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Contact Us

Tokyo Office
C/O Global Village Media
1-7-20-B2 Yaesu, Chuo-ku, Tokyo
[email protected]