In-house SE help desk

Work for a company that develops various information services useful for an aging society in the five fields of medical care, long-term care, career, healthcare, and senior life.

Job Description

Help desk business

• Improved employee IT literacy
• Responding to inquiries from employees
• Recording and tabulation of inquiry contents
• Proposal of inquiry reduction measures, improvement activities / device management
• PC (Windows / Mac), iPhone, Android

Account management

• Active Directory, single sign-on, account creation for various business systems, permission change, deletion

SaaS management

• Office365, Gsuite, etc.
• License management, setting change

Operation management of security products

• Change of prohibition / permission setting
• Monitoring, monitoring

IT service management

• PC kitting, account issuance, etc. due to retirement
• Workflow support * Since we recently introduced a new tool, you can also be involved in its development (workflow customization, FAQ maintenance).
• Primary failure response

Requirements

Must Possess
・ Experience of in-house help desk
・ Communication ability to understand and delve into the contents of inquiries from employees
・ Creation and maintenance of procedure manuals and knowledge
・ IT-related operations according to the procedure manual
・ Basic knowledge about Windows PC

Beneficial
・ Persons with qualifications (applied information engineer, basic information engineer, etc.)
・ Knowledge about Windows PC (master image creation / deployment, domain participation, group policy)
・ Mac setup and management experience
・ Experience in improving work efficiency and automation using scripts, etc.
・ Experience in operation management of G Suite
・ Knowledge of Windows Server (especially Active Directory)
・ Knowledge about networks (DNS, DHCP)
・ Experience in operation management of security products (firewall, etc.)