In-house SE help desk

Job Overview

  • Employer Type Recruiter / Dispatch / Temp Agency
  • Industry Human Resources / Recruitment, Internet, Medical / Pharmaceutical
  • Salary 300万~500万 JPY / Year
  • English Level Basic Level
  • Japanese Level Business Level
  • Restricted to Domestic Applicants? Japan only
  • Visa Sponsorship Future possibility / Renewal

Work for a company that develops various information services useful for an aging society in the five fields of medical care, long-term care, career, healthcare, and senior life.

Job Description

Help desk business

  • Improved employee IT literacy
  • Responding to inquiries from employees
  • Recording and tabulation of inquiry contents
  • Proposal of inquiry reduction measures, improvement activities / device management
  • PC (Windows / Mac), iPhone, Android

Account management

  • Active Directory, single sign-on, account creation for various business systems, permission change, deletion

SaaS management

  • Office365, Gsuite, etc.
  • License management, setting change

Operation management of security products

  • Change of prohibition / permission setting
  • Monitoring, monitoring

IT service management

  • PC kitting, account issuance, etc. due to retirement
  • Workflow support * Since we recently introduced a new tool, you can also be involved in its development (workflow customization, FAQ maintenance).
  • Primary failure response

Requirements

Must Possess
・ Experience of in-house help desk
・ Communication ability to understand and delve into the contents of inquiries from employees
・ Creation and maintenance of procedure manuals and knowledge
・ IT-related operations according to the procedure manual
・ Basic knowledge about Windows PC

Beneficial
・ Persons with qualifications (applied information engineer, basic information engineer, etc.)
・ Knowledge about Windows PC (master image creation / deployment, domain participation, group policy)
・ Mac setup and management experience
・ Experience in improving work efficiency and automation using scripts, etc.
・ Experience in operation management of G Suite
・ Knowledge of Windows Server (especially Active Directory)
・ Knowledge about networks (DNS, DHCP)
・ Experience in operation management of security products (firewall, etc.)

 

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Company Information
Company Profile
私たち、株式会社雄大ヒューマニティーは、日本で言われてきた『三方よし』の考え方を大切に、“海外国籍(外国人)の人材の確保や教育を考えられている企業様”“日本で働きたいとお考えられている海外の方々”それぞれに、適切なソリューションを提供しております。 Recruitment 『外国人人材紹介』 企業様には、海外国籍(外国人)の方々を、海外の方には日本の企業様をご紹介致します。海外国籍(外国人)の方を採用する際は、まず取得、在留資格や在留期間を確認する必要があります。日本人を雇用するときとは違う手続きがございますので、そのサポートを行います。... Read more >
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Contact Us

Tokyo Office
C/O Global Village Media
1-7-20-B2 Yaesu, Chuo-ku, Tokyo
[email protected]