Travel Counselor

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Job Description

Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented Travel Experience Counselor I for our onsite position for TEC I on Camp Courtney.  As a TEC I, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.

As the U.S. military and government division of Carlson Wagonlit Travel (CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients.  We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories.  Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team.  Our most valuable asset as a company is the quality of our people.  We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.

You will delight the traveler/travel arranger and all CWTSatoTravel clients

• Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation
• Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience
• Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems

You will strengthen the CWTSatoTravel brand

• Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation
• Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate
• Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business

You will build CWTSatoTravel’s value.

• Possess a strong understanding of travel trends and industry best practices
• Seek higher levels of performance continuously.

Job Description

• Provides basic customer support services to clients primarily through limited channel approach
  • Creates and completes basic/routine travel arrangements (car, hotel, air, rail) for non-complex accounts. Active participant in formal in house training class for up to 12 weeks and/or on the job training learning the reservation process, computer reservation system (CRS), customer service standards and the account specifics.
  • Learning to apply the customer service, computer reservation system (CRS), and specific account standards after completing in house training class, utilizing resources available to them.
  • Follow Training guidelines.
  • Creates domestic reservations for clients to include air, hotel, rail, and ground transportation.
  • Supports one or more accounts.
  • Operates within detailed procedures under constant/close supervision.
  • Receives direction and supervision from a range of positions, including but limited to the training liaison, training manager, lead travel counselor, supervisor and/or manager.
  • Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues.
  • Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients’ travel policy.
  • Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures.
  • Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
  • Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
  • Performs other duties as assigned.
  • Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience
  • Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems

Qualifications  

We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits:

• High school diploma or equivalent
  • Minimum 1-3 years travel counselor experience
  • Excellent industry knowledge and reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation
  • Knowledge of ticketing procedures
  • Proficiency in a minimum of one native GDS
  • Sabre experience preferred
  • Government travel reservation experience a plus
  • Ability to meet and maintain required performance standards
  • Excellent customer service and communication skills required

***Americorps/PeaceCorps and other national service alumni are encouraged to apply

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