IT Support Engineer

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Job Requirements

• Bachelor’s Degree or equivalent in Computer Science or related field.
• Minimum of 18 months years of IT experience.
• Essential Skills:
• Behavioural: Time Management, Conflict Resolution.
• Technical: IT resolutions

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Job Description

a) IT Support Engineer will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

b) The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.

c) IT Support Engineer provides Break Fix, fault diagnosis and resolution.

d) Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years’ experience in Windows Desktop support.

e) Experience in Microsoft Windows and network troubleshooting, web-based application support, and familiarity with the entire Microsoft end user suite of products

f) Strong interpersonal skills and thoughtful and effective communicator

g) Excellent analytical and problem-solving skills

h) Excellent time management and organization skills

i) Strong written and oral communication skills

j) Strong experience and understanding of Office\O365 Experienced in working with Service-Now platform preferred but not necessary

k) Working knowledge/experience with PC Imaging Tools.

l) Working knowledge/experience with diagnosis and remote-control tools.

m) Working knowledge/experience with Audio/Visual equipment used in presentation/conference rooms.

 

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