Customer Support and Success Agent

MailMate

Job Overview

  • Employer Type Direct Hire
  • Industry Internet, Service Industry, Translation / Interpretation, Other
  • Salary ¥180,000 ~ ¥240,000 / Month
  • English Level Business Level
  • Japanese Level Business Level
  • Restricted to Domestic Applicants? Japan only
  • Visa Sponsorship Future possibility / Renewal

Job Requirements

Requirements:

  • Either business level English or business level Japanese.
  • Time and expectation management
  • Willingness to listen to feedback and improve
  • Common sense: The ability to put yourself into the situation and think about what you will do.
  • Listening and delivering: Being able to deliver the result after thinking 2 steps ahead.
  • Living in Fukuoka or willing to relocate to Fukuoka

Job Description

Anticipate customer needs and help customers succeed with MailMate.

Responsibilities, but not limited to:

  • Customer support: answer customer queries, anticipate customer needs, and communicate with customers about how to use MailMate.
  • Speak with prospective customers to help them understand the product and if MailMate will be helpful to them.
  • When not doing support, helping our team with market expansion by discussing our product with potential customers.
  • Mail operations: Mail scanning, managing, forwarding, and storing customer mail.

Location

Japan, 福岡県福岡市博多区冷泉町2−9-1


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Company Information

Company Profile

MailMate is a Fukuoka start-up changing the way people manage their mail in Japan. Our mission is to help Japan digitize its paper footprint by accessing physical mail via the cloud. MailMate also offers virtual... read more about MailMate
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Contact Us

Tokyo Office
C/O Global Village Media
1-7-20-B2 Yaesu, Chuo-ku, Tokyo
[email protected]