FULL TIME -Reservations, Sales & Revenue Manager

Niseko Alpine Developments (NISADE)

Job Overview

  • Employer Type Direct Hire
  • Industry Tourism / Travel / Hospitality
  • Salary ¥4,500,000 - ¥5,500,000 / Year
  • English Level Native level
  • Japanese Level Not necessary
  • Restricted to Domestic Applicants? Overseas applicants allowed
  • Visa Sponsorship Yes

Job Requirements

  • Native English
  • Conversational Japanese preferred
  • Demonstrate prior customer service with strong referees
  • Experience in Reservations, Revenue and Sales department
  • Experience in guest services management positions
  • Comprehensive skills in Microsoft
  • Ability to work under pressure
  • Multi-task and autonomous worker

Job Description

Requirements

  • Managing the Reservations and Guest Services Sales departments, responsible for the following task areas:
  • Process reservations in a timely and accurate manner including sending reservation and confirmation letters
  • Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
  • Maintain knowledge of current resort events, activities, and hours of operation as well as dining options currently available.
  • Provide information regarding rental availabilities and guest services and rental availabilities over the phone, via email
  • Greet guests warmly and perform registration procedures as required
  • Management of the company’s reservation software system
  • Prepare monthly Occupancy, Revenue & Reservation reports & analysis
  • Suggest improvements to departmental reporting, systems & procedures
  • Responsible for implementing strategies to maximize the revenue of all NISADE properties
  • Responsible for the deployment of training, and the right tools and you make sure that all Revenue Management processes are in place.
  • Perform strategic analysis to optimize sales
  • Monitor the market and competitors in pricing and adjust the strategy.
  • Optimize revenue based operational constraints.
  • Help NISADE to meet and exceed their target revenue.
  • Manage the Customer database
  • Communicate weekly with the reservation and guest services team
  • Communicate as necessary with the front office team during winter
  • Sell process and enter and confirm room reservations using selling techniques and strategies.
  • Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
  • Managing the administration and reconciliation of prepaid & post checkouts / authorised credit card guest payments
  • Managing the administration and reconciliation of all relevant supplier invoices
  • Bank Account Record and Receipting
  • Credit Card Processing and Reconciliation
  • Managing all Supplier and Utility Invoice Reconciliation and Calculation of Charges
  • General Transfer Reconciliation and Supplier Payments
  • Coordination of all administration tasks relating to lease related matters and bond funds
  • Ensuring compliance with property management letting obligations
  • Updating and ongoing maintenance of property databases
  • Preparation of monthly accounts reconciliation
  • Tenant invoicing and management of tenancy contracts
  • Accurate and timely delivery of required reporting

 

Benefits

  • The chance to lead a great team through a period of massive growth
  • The opportunity to make a difference to every customer
  • Working in a friendly and successful team environment
  • Comprehensive training and introduction programs
  • Recognition program for your talents and contribution
  • Access to ski lift passes
  • Employee discounts to some resorts and activities
  • Unemployment insurance, worker's compensation insurance, health insurance, and welfare pension insurance are available
  • Average of 120 days off per year
  • One-time Winter Recreational Allowance of 30,000yen

Location

190-6 Yamada, Kutchan, Hokkaido, Japan


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Company Information

Company Profile

WHO WE ARE Niseko Alpine Developments Co., Ltd or simply NISADE, is a fully integrated Development Management business operating in the ski fields of Hokkaido, founded 2005 by people with a striking vision. Specializing in... read more about Niseko Alpine Developments (NISADE)
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Contact Us

Tokyo Office
C/O Global Village Media
1-7-20-B2 Yaesu, Chuo-ku, Tokyo
[email protected]