Job Overview
- Employer Type Direct Hire
- Industry Tourism / Travel / Hospitality
- Salary ¥3,400,000 - ¥3,900,000 / Year
- English Level Conversational Level
- Japanese Level Business Level
- Restricted to Domestic Applicants? Japan only
- Visa Sponsorship Future possibility / Renewal
Job Requirements
- Experience in a front office, customer service, or guest-based role
- A genuine interest in resort activities and Japanese culture
- Must have flexible hours
- Excellent interpersonal and communication skills, both oral and written with guests as well as colleagues
- Ability to recognize the needs of each guest and suggest personalized services matching their individual needs
- Driver's License
- Standard working days are 5 days per week, occasionally up to 6 days per week with additional pay
Job Description
The Front Desk Duty Manager plays a critical role in ensuring the operation of the Front Office runs smoothly during shifts. Front Desk Duty Managers respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Front Desk Duty Managers will assist the Front Office Manager in ensuring all duties of the front desk operation, which includes inter-department communications, and staff scheduling are undertaken efficiently and effectively. The Duty Manager should possess strong communication skills and demonstrate effective leadership abilities. We are seeking friendly, Japanese or English-speaking staff to lead the team.
Key Responsibilities:
- Overseeing and managing the day-to-day operations of the front desk
- Verifying and leading regular, ongoing communication between Front Office and Guest Services Operations (e.g. managing pre-shift briefings, staff meetings)
- Fostering employee commitment to providing excellent service and required service behaviors in all interactions with guests and employees
- Maintaining positive owner relationships
- Providing a high standard of intuitive service to exceed guest expectations
- Efficient, personalized and friendly Check-ins / Outs
- Daily management of guest accounts and records
- Making new bookings, changes to bookings and cancellations of bookings for accommodation and concierge services such as restaurants, ski lessons and rentals
- Pre-checking each booking for accurate arrival and departure bookings and concierge services
- Promptly attending to guest requests and enquiries
- Maintaining the reception / lobby area in immaculate condition including common area bathroom
- Communicating effectively with housekeeping to ensure a high level of cleanliness and additional guest requirements are appropriately undertaken
- Answering telephone, email and in house guest enquiries
- Assist with driving / transporting Guests within the village where required
- Log / maintains security of Equipment, Keys, Lost and Found Items
- Perform other duties as assigned by Management
- Report immediately to the direct supervisor Hotel Manager and/or Front Office Manager for any guest, staff, damage issues, maintenance issue.
- Assist Hotel Manager/Front Office Manager to conduct training for staff
Benefits
- Very competitive Salary
- Access to bonus program
- Work related training subsidy
- Summer and winter recreational allowance
- Health insurance, welfare pension insurance, unemployment insurance and worker's
- compensation insurance are available
- 10 days of Annual Leave per year, increasing yearly to 20 days in the 6th year
- Average of 120 days off per year (includes public holidays, excludes annual leave)
- Access to the lift passes
- Company trips and activities
Image Gallery
Location
Japan, Hokkaido, Kutchan, ニセコひらふ１条３丁目２−6
