Customer Support Specialist (remote)

---

職務要件

• Japanese level N1/native, English level С1+;
• 1+ year experience as a Customer Support Specialist (сhats, emails, tickets);
• Ability to work morning, day and night shifts;
• Experience with ticketing systems (e.g. ZenDesk, Intercom, etc...)
• Perfect communication and problem-solving skills;
• Customer orientation and ability to adapt/respond to different types of characters.

---

職務内容

Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement.

How do we do it? With the power of cutting-edge technologies. An in-house team makes our global IT products of passionate techies. They love working hard to deliver the best user experience. Improving features until they perform excellently is in our DNA. We profit from our work, but money doesn’t directly dictate our development. We’re up for experiments — that’s how we stay the industry pioneers. We are proud of our core and supporting products like our payment system, AR/VR, Machine Learning, Computer Vision expertise, and more.

We are looking for a Customer Support Specialist who speaks natively Japanese (remote).

Responsibilities:

• Handle and resolve customer complaints providing the best customer experience;
• Investigate complaints, troubleshoot issues, and identify trending problems;
• Report bugs to the technical team.

Conditions:

• Career growth and professional development in a rapidly growing project;
• Opportunity to work remotely;
• Constant education & leveling up your skills;
• Unique opportunity to build your career among the best professionals on the market

---

---