Customer Support Specialist – Many Language Supported and needed!

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職務要件

Fluent in one of the following languages

• German
• English
• Spanish
• Arabic
• French
• Italian
• Chinese

◎ Those who can apply ◎

• Those who have experience working in Japan (part-time✖)
• JLPT N2 or higher
• Business level English proficiency or higher
• Those who have experience in the hospitality industry

★Applicants who do not currently live in Japan are also welcome to apply, especially those who speak Arabic.

※Resume in Japanese is required to apply.

下記のいずれかの言語が話せる方

• ドイツ語
• 英語
• スペイン語
• アラビア語
• フランス語
• イタリア語
• 中国語

◎応募できる方◎

• 日本でお仕事をした経験のある方(アルバイト・パートタイム✖)
• JLPT N2以上
• ビジネスレベル以上の英語力
• 接客業の経験がある方

 

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職務内容

This job is to provide customer support for Japanese goods purchase agency and international shipping services.

You will work with colleagues from over 20 different nationalities and act as a bridge between the international market and Japanese services!

We communicate in Japanese and English within our multinational employee company.

日本商品の購入代行・海外発送サービスのカスタマーサポートをするお仕事です。

20カ国以上の国籍の同僚と一緒に働き、国際市場と日本のサービスの架け橋として働きます！

多国籍の社員社内では日本語と英語でコミュニケーションをとります。

 

[Job description]
・Responding to customer inquiries
・Coordinate with various teams to answer customer questions and resolve customer issues
・Information sharing with operators
・Other related work (translation, etc.)

[Holidays]
・2 days off per week (Sunday plus 1 day on weekdays)
・New Year holidays (December 30 to January 2)
・Paid vacation 26 days per year

 

【お仕事内容】
・お客様からのお問い合わせへの対応
・様々なチームと調整し、お客様の質問に回答し、お客様の問題を解決する
・オペレーターとの情報共有
・その他関連業務(翻訳など)

【休日】
・週休2日制（日曜日・平日1日）
・年末年始(12月30日~1月2日)
・有給休暇　年間26日

 

【Example Day at Work】

・9:00~10:00

Morning routine: Get coffee, say hi to everyone, briefly review internal messages from the day before, and begin working on customer support tickets.

・10:00~12:00

Catch up: Handle outstanding customer inquiries that came in overnight, and continue with ongoing translation tasks.

・12:00~13:00 Lunch Break

・13:00~14:00

Finish up: Finish prior translation tasks, and help other departments with any other minor tasks, or new translation requests.

・15:00~17:00

Cross-Team Ticket Assistance: Support team members with resolving outstanding inquiries across various languages (English, Japanese, etc.).

・17:00~18:00

Wrap up: Complete any remaining inquiries or claims for the day, communicate with your overseas operators and answer any questions before going home for the day.

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