Inbound Hotel front staff

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職務内容

Job Description:
We are looking for front desk staff for an apartment hotel targeting families and group tourists coming from overseas.
The quality of the hotel's interior and facilities, which can accommodate 4 to 6 people in a room, as well as the services and planning by the multinational staff, are attractive.

This is a great opportunity to work for an international company.

Major Responsibility:
・ Check-in and check out
・ Hotel information, etc.
・ Reservation inquiry support (email/phone)
・ Information on tourist attractions and recommended spots for guests
※You may be asked to help with cleaning duties during busy times/seasons.

Required
・English speaking ability TOICE 800 points approx.
・Japanese language ability: JLPT N2 or above
・Experience of using PC in business

※If you have the knowledge, you don't need a certificate.

Personality :
・Those who could able to provide a service that, the customers may want to visit many times.
・The person who wants to lead the apartment hotel as a candidate for the next generation
of hotel managers with a desire to improve their career in the future.
・The person who is willing to create something from scratch and actively promote
proposals for improvement of operations.
・The person who can work with responsibility.
・If you enjoy working in an environment with lots of change

Working hours and days:
Three shifts (60 minutes break), 8 hours/day
7:00 - 16:00 / 9:00 - 18:00 / 13:00 - 22:00

・Flextime system: No
・Overtime work: Yes
・Equivalent hours of fixed overtime: 10 hours/month

Vacation and holidays :
・Holidays: 117 days per year
・Paid vacations: 10~ max.20 days

Wages and benefits:
Monthly salary: 200,000~ Basic salary: 185,900~ Including fixed overtime: 14,100~ per month

・Estimated annual salary: 2.8 million yen
・Monthly salary: 200,000 yen～
・Commuting allowance Fully paid (up to 30,000 yen per month)
・Overtime allowance Yes, fixed overtime rate, overtime will be paid separately
・Salary increase twice a year (July, January)
・Bonus: Twice a year (June, December)
・Social insurance
(Health insurance Welfare pension Employment insurance Workers' compensation)
・Other Retirement benefits None Welfare facilities, etc.

We currently operate a total of 19 facilities mainly in the urban areas of Tokyo, Kyoto, and Osaka.
As the hotels are targeted for long-term stays, the front desk staff will be closely involved with the guests for a long time.

Therefore, a high level of customer service is required, not only recommending sightseeing spots in Japan but also responding to various requests from guests, which provides an opportunity to acquire high communication skills.

There is also a career path for those who have acquired a certain level of skills as front desk staff to become hotel managers, and many HMs have actually been successfully promoted from FS.

As more hotels are scheduled to open in the future, we are at a point where the company is growing.
Let's make use of your ideas and communication skills to build a great company together.
The front desk staff is the face of our company and plays a leading role. Global and unique colleagues are waiting for you.

Selection Process:
・Document screening (*We will contact you regardless of whether you pass or fail)
・Interviews: 2 times (online)
 　※There is an English speaking test in the interview.
・Job Offer
※The selection process may change occur.

Contact INFO
Chikyujin. jp Co., Ltd. Tokyo Head Office
Address: 4-5-4 Sotokanda, Chiyoda-ku, Tokyo Kamematsu Building 8F
TEL: 03-3256-5158 Mobile: 080-3912-7882 (Paneru)
Office Hour: 10:00~19:00 (Except SAT, SUN, and Public Holidays )

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