オーナーエクスペリエンスマネージャー Owner Experience Manager

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職務要件

• Excellent interpersonal and relationship building skills that will enable the building of a deep and trusted relationship

• Superb accuracy and attention to detail

• Ability to respond quickly and be flexible, strategically reactive to meet deadlines

• Effective time management and organisational skills are required

• Positive attitude – teamwork orientation and overwhelming desire to attend request

• Intermediate skills in Excel

• Proficiency on MS Office Suite products and Property Management Systems

• Demonstrated ability to serve as a knowledgeable resource to visitors to the area

• Ability to independently, logically identify, research and resolve issues

• Capability to efficiently complete tasks in a fast-paced environment

• Demonstrate a high level of professionalism and confidentiality

• Ability to multi-task and work on several projects at once

• Ability to communicate effectively in English and Japanese, with associates, management, owners and suppliers, both verbally and in writing, and must have excellent writing skills

• Ability to communicate in Mandarin or Cantonese highly preferred.

• Having knowledge / experience in management association is a super plus

• Having knowledge / experience in facilities of a property is a plus

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職務内容

Owner Experience Manager shall be the first contact for all Owner-related matters and shall work closely with other internal departments to ensure that properties are well-kept and Owner enquiries are tended to in a timely manner.

 

Owner Relationship

• Develop close working relationships with all Property Owners, including Letting and Private Owners

• Ensure Owner Records are up to date, including contact, banking details, and other key information

 

Owner Accounting

• Strong understanding of the monthly Owner Statements and assist with any enquiries regarding the Statements

• Oversee Owner Account Balance and top-up requests when necessary

• Assist Owner Property Accountants in the preparation of annual tax filings

• Review and ensure all Letting Agreements are up to date and all greed terms are met

 

Owner Experience

• Manage Owner Bookings and Guest Services requirements

• Meet and greet Owners during Owner Stays

• Manage Owner-related social media platforms and channels

• Prepare and distribute biannual Marketing & Reservations reports and seasonal newsletters

 

Property Management

• Oversee Maintenance issues in conjunction with Maintenance department

• Request approval for maintenance or other expenditures over permitted limit

 

Others

• Review and update SOP for smooth operations

• Liaise with internal departments, including Reservations, Operations, Maintenance, Real Estate, and Development to work in the best interest of the Owners

 

 

 

 

Requirements

• Excellent interpersonal and relationship building skills that will enable the building of a deep and trusted relationship

• Superb accuracy and attention to detail

• Ability to respond quickly and be flexible, strategically reactive to meet deadlines

• Effective time management and organisational skills are required

• Positive attitude – teamwork orientation and overwhelming desire to attend request

• Intermediate skills in Excel

• Proficiency on MS Office Suite products and Property Management Systems

• Demonstrated ability to serve as a knowledgeable resource to visitors to the area

• Ability to independently, logically identify, research and resolve issues

• Capability to efficiently complete tasks in a fast-paced environment

• Demonstrate a high level of professionalism and confidentiality

• Ability to multi-task and work on several projects at once

• Ability to communicate effectively in English and Japanese, with associates, management, owners and suppliers, both verbally and in writing, and must have excellent writing skills

• Ability to communicate in Mandarin or Cantonese highly preferred.

• Having knowledge / experience in management association is a super plus

• Having knowledge / experience in facilities of a property is a plus

 

Benefits

Working in a friendly and successful team environment

Recognition program for your talents and contribution

Access to ski lift passes

Employee discounts to some resorts and activities

Unemployment insurance, worker's compensation insurance, health insurance, and welfare pension insurance are available

Average of 120 days off per year

 

 

 

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