Job Overview
- Employer Type Recruiter / Dispatch / Temp Agency
- Industry Information Technology
- Salary ¥300,000 - ¥350,000 / Month (Salary increase)
- English Level Business Level
- Japanese Level Business Level
- Restricted to Domestic Applicants? Japan only
- Visa Sponsorship Future possibility / Renewal
Job Requirements
- Experience (1 year or more) in sales of intangible products (IT tools, HR domain, etc.) for the BtoB market.
- PC skills, IT literacy.
- Touch typing, business e-mail, Excel, PPT, Word.
- IT and Internet literacy to the extent where the candidates are able to research and use the information independently.
Preferred Experiences
- Experience in sales and customer service for in-house software tools.
Job Description
Provide customer support for the client's SaaS products.
（Examples of support)
- Onboarding support for new users of the product.
- Initial onboarding support for users who have started using the product, and make proposals for more effective use of the product.
- Onboarding support is a very important part of customer service for the future business growth, which will lead to the improvement of the operational flow, construction, and user satisfaction.
The advantage of the job
- The candidates will be able to deepen the customer support skills by being involved in customer service for various industries and services.
- You will be able to work closely with our clients and enjoy their growth as if it were your own.
- You will be able to improve your own experience by supporting growing companies such as SaaS companies and startups.
Benefits
- Various types of social insurance
- Salary increase
- Commuting allowance (up to 30,000 yen per month)
- Health check (basic items + optional items for women)
- Paid leave (10 days granted after 6 months of employment)
- Nursing care leave
- Maternity leave/childcare leave *100% of all employees, both men and women, have taken maternity/childcare leave.
- Rest room, nap room
- Free drinks, office convenience store, etc.
- Welcome back leave system
- Support system for exchanges between offices and departments
- Shareholding system
Working Hours
Working hours Shift system
- 8 hours work from 9:00 to 20:00 ( ①9:00~18:00 / ②11:00~20:00)
- Overtime: 10 to 20 hours per month. Overtime work is generally not required due to shift work
