Chinese Customer Support – Visa Sponsorship Provided! – Long Vacations available

ZenGroup Inc.

Job Overview

  • Employer Type Direct Hire
  • Industry Internet, Logistics / Transportation
  • Salary ¥250,000 / Month (Or more per month. Plus twice yearly bonus)
  • English Level Business Level
  • Japanese Level Business Level
  • Other Languages Chinese - Native Level
  • Restricted to Domestic Applicants? Japan only
  • Visa Sponsorship Yes

Job Requirements

◆Must-Have Skills

  • Native Level Chinese
  • Business Level Japanese(JLPT N2 or higher)
  • Business Level English

 ◆Preferred Skills

  • Able to type and read Traditional Mandarin
  • Experience working in small to medium sized companies
  • Experience working in e-commerce companies or working as customer support
  • Basic knowledge of HTML
  • Other language skills


  • 中国語・母語
  • 日本語能力試験 N2以上の日本語能力
  • ビジネスレベルの英語能力


  • 繁体字を読み書き能力
  • 中小規模の企業での実務経験
  • 越境EC業界またはカスタマーサポートの経験
  • HTML基本知識
  • その他言語能力


Job Description

<About Us>

◆Who We Are
We are ZenGroup, a global e-commerce company based in Osaka serving customers all around the world. We are a diverse team representing 32 nationalities, 6 continents, and providing our services to the world in 19 languages.

◆What We Do

  • We connect Japan to the rest of the world by providing a marketplace for foreigners to enjoy Japanese products in 19 languages through our ZenMarket proxy buying platform.
  • Via our ZenPop service we offer a subscription box service delivering highly curated boxes of snacks, stationery supplies and other goods all over the world.
  • For Japanese brands looking to break into the world of ecommerce we offer our ZenPlus EC-Mall where the best of “made in Japan” can market their goods to a global audience.
  • Japanese companies seeking solutions to improve their advertising strategies towards foreign markets can utilize ZenPromo, our ad consulting service.

◆Why We Are Hiring
We have been running a Chinese-language version of ZenMarket, making it easier for our Chinese customers to access Japanese products. To maintain our commitment to serving our customers in China, we're looking for a friendly and enthusiastic team member to join our customer service team. In this role, you will have the opportunity to advance your career by applying your trilingual skills to communicate with both our internal team and our international customers.

<About the Position>

◆Position Title

  • Chinese Language Customer Support

◆Duties Include

  • Responding to customer inquiries
  • Coordinating with various teams to answer customer questions and solve customer problems
  • Supervising part-time operators
  • Other related tasks(Translation, etc.)

◆Example Day at Work

9~10 Morning routine: Get coffee, say hi to everyone, briefly review internal messages from the day before, and begin working on customer support tickets.

10~12 Catch up: Handle outstanding Chinese tickets that came in overnight, and continue with ongoing translation tasks.

12~13 Lunch Break

13~14 Squad up: Finish prior translation tasks, and help other departments with any other minor tasks, or new translation requests.

15~17 Cross-Team Ticket Assistance: Support team members with resolving outstanding tickets across various languages (English, Japanese, etc.).

17~18 Wrap up: Complete any remaining tickets for the day, communicate with your overseas operators and answer any questions before going home for the day.


◆Employment Type

  • Permanent Employee (Full Time)
    ※ Probationary period of 3 months
  • On-site work (Remote Work not available)

◆Working Hours

  • 9:15 ~ 18:15
    →Two days off per week.
  •   Year-end and new years holidays
  •   26 paid days off per year (Increases year over year)


  • ¥250,000+ per month (Based on previous experience and ability)
  • Bonus twice a year (June and December)


  • Raise once per year
  • Transportation Allowance (Up to ¥30,000 per month)
  • Overtime Pay (Paid by the minute)
  • Unemployment Insurance, National Health Insurance, Worker’s Accident Insurance
  • Business casual dress code(No suit required)
  • Relocation Allowance: ¥100,000 available for applicants relocating to Osaka from outside the Kansai region.

<Who We Are Looking For>


  • Someone with good communications skills, with experience working in an office and who brings a positive attitude to their work
  • Someone excited to grow with us ambitiously as we continue to expand
  • Someone able to cooperate with people of many different ages, nationalities, and backgrounds in a professional setting.











「Made in Japan」を宣伝頂ける、我々の自社ECモール・ZenPlusを通してお手伝いをさせて頂いています。










9~10  朝の日課: コーヒーを淹れて、チームメンバーに挨拶。前日の社内メッセージを手短に確認し、カスタマーサポート案件の作業を始めます。

10~12 業務に集中: 夜間に入った未解決の案件を処理し、進行中の翻訳作業を続けます。

12~13 昼休み

13~14 チームで協力: 以前の翻訳作業を完了し、他の部門の細かいタスクや新しい翻訳依頼を 手伝います。

15~17 チーム間で業務分担: さまざまな言語(英語、スペイン語など)の未解決案件を解決するためにチームメンバーをサポートします。

17~18 まとめ: 当日の未解決案件を完了し、海外のオペレーターと連絡を取り、帰宅前に質問に答えます。





※ 使用期間:3ヶ月
・現地勤務 (リモートワーク不可)


・9時15分 ~ 18時15分




・社会保険完備 (雇用保険、労災保険、健康保険、厚生年金保険)
・時間外手当 (1分単位で支給)




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Kawaramachi, Chuo Ward, Osaka, Osaka Prefecture 541-0048, Japan

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Company Information

Company Profile

ZenGroup is a Japanese proxy shopping service where you can buy from thousands of online stores. Our international team based here in Osaka provides you with the best online shopping experience so you can buy... read more about ZenGroup Inc.
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Contact Us

Tokyo Office
C/O Global Village Media
1-7-20-B2 Yaesu, Chuo-ku, Tokyo
[email protected]