Front desk staff at International Luxury Hotel Chain in Tokyo

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Job Requirements

- Japanese: JLPT N3 or equivalent
- English: Business level
- A person who have approximately 5 years or more experience in the front desk position at any hotel , or the other accommodation facilities. Years of experience in abroad count as well.
- Experience in using opera system.
- A person who have strong communication skills and value teamwork.
- A person who possess a curiosity towards new technologies and demonstrate a proactive attitude towards learning.
- A person who can intuitively understand customer needs and find joy in fulfilling them.

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Job Description

Depending on your ability, for example, you will be responsible for the following tasks , but not limited to these.
・Handling check-in/check-out procedures
・Processing reservation orders
・Providing telephone support
・Offering in-house information
・Guiding guests to rooms
・Overseeing luggage storage
・Maintaining cleanliness in check-in counters, luggage carts, and staff rooms.

Salary, Working hours, etc
・Location: Japan / Tokyo
・Salary: 274,000 yen/month or above
・Raises and bonuses
-Raise: Once a year
-Bonuses: Twice a year *Estimated annual bonuses in total: 3 months worth of salary
・Commuting allowance: Fully covered (based on the company's designated commuting route)
・Hours: Monthly variable working hours system
ex: 6:30-15:00, 8:00-16:30, 9:00-17:30, 10:00-18:30, 13:00-21:30, 14:30-23:00, etc. (all includes a 1-hour break)(Some sections may involve overnight shifts)
・Annual Holidays:106 days
Other holidays
- Special holiday: 12 days *It will expire within a year.
- Annual paid leave: 10 days (first year) *It is mandatory to take at least 5 days within a year among this annual paid leave(the lest can be saved up to two years).
- Congratulation/condolence leave
- Pre/post-birth maternity leave
- Childcareleave etc.

Benefits

[Annual Leave, Overtime, Pension, Maternity/Paternity Leave, Child Care Leave, Annual Health Check, Transportation Allowance, Social Insurance, Company Cafeteria / Lunch Allowance]

• Social Insuarance (Employees' Pension Insurance, Health Insurance, Employment Insurance, Workers' Accident Compensation Insurance)
• Full reimbursement of transportation expenses (based on the company's designated commuting route)
• Health checkups (twice a year)
• Provision of uniforms and lockers
• Employee cafeteria
• Discount for domestic and international stays at Hyatt hotels based o n years of employment.
• Indoor smoking allowed (there is a smoking booth)
• Internal training and e-learning programs
• Membership in the welfare club 'Lilo Club,'
• Employee appreciation festival
• Award System
• Summer family party
• Year-end-party
• Employee recreation, etc.

 

 

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