Restaurant Guest Service Representative at a Hotel, Hostel, and Café

Job Requirements

【Preferred Qualifications】

• Experience in the hotel or restaurant industry
• Japanese language proficiency at N2 level
• Experience in customer service (retail, sales, or hospitality)
• Ambition to become a full-time employee
• Ability to work night shifts (6-8 hours)
• Ability to work 5-6 hours a day, 4-5 days a week

Job Description

At Sakura Hotel, Hostel & Café Restaurant, we are excited to welcome foreign staff to be part of our diverse and dynamic team. We are looking for foreign staff to work in various areas of our hotel, café and restaurant operations.

For over 32 years, we have proudly offered accommodation, dining, and cultural exchange opportunities to travelers from all over the globe. Whether it's through our welcoming hostel environment or the friendly gatherings at our café, Sakura House and Sakura Hotel have always been gateways for foreigners visiting Japan—a place where meaningful connections are made and lifelong friendships are fostered.

We aim to continue being a platform that brings people together, transcending borders and creating a welcoming space where everyone feels at home. By joining us, you will have the opportunity to help build and share this vision—bridging cultures, connecting hearts, and making each guest's stay a unique and memorable experience. If you're passionate about hospitality and cultural exchange, we'd love to have you join our team!

We take pride in offering friendly, comfortable service where guests can feel at ease. Our goal is to remain a bridge fostering a warm, global sense of friendship and connection between travelers from around the world. We hope to continue passing on this international sense of connection and cultural exchange to the next generation through our services.

We are looking for individuals who share our passion and are ready to join us in developing this vision.

【Hotel Duties】

• Support for reservation management
• Customer service (in-person, via email, and phone in both Japanese and English)
• Concierge duties (tourist information, general guest support)
• Thorough cleaning of the premises, including indoor areas, outdoor surroundings, and the back of the house
• Support in event planning and management (cultural exchange events, world cooking events, etc.)
• Managing and supporting SNS and blog posts
  (If interested, you can also get involved in store management as you become more familiar with the job)

【Café/Restaurant Duties】

• General hall service (customer service including cashiering and serving)
• Simple food preparation
• Support for menu development

【We Welcome】

• Inexperienced applicants
• Those with a cheerful, positive, and proactive attitude
• Those who enjoy customer service
• People who love to travel, both within Japan and abroad
• Those who love food (both cooking and eating)
• People interested in international cultures
• Those who enjoy working in hotels, cafes, or restaurants and wish to be involved in their operation
• Japanese language proficiency at N2 level

● Employment Type
Part-time (with opportunities for full-time promotion)

● Salary
¥1,600 per hour (¥1,500 per hour during the training period)

● Days Off & Holidays
Two days off per week (shift system, including weekends and holidays)

● Benefits

• Transportation allowance (up to ¥20,000/month)
• For full-time employees: salary raises as needed, bonuses twice a year, social insurance, and retirement benefits available

● Work Locations
Sakura Hotel & Café Restaurant Hatagaya: 1-32-3 Hatagaya, Shibuya-ku, Tokyo
Sakura Hotel & Café Restaurant Ikebukuro: 2-40-7 Ikebukuro, Toshima-ku, Tokyo
Sakura Hotel & Café Restaurant Nippori: 3-43-15 Sendagi, Bunkyo-ku, Tokyo
Sakura Hotel & Café Jimbocho: 2-21-4 Kanda Jimbocho, Chiyoda-ku, Tokyo
Sakura Hostel & Café Asakusa: 2-42-2 Asakusa, Taito-ku, Tokyo

● Working Hours
(1) 7:00 AM - 4:00 PM
(2) 9:00 AM - 6:00 PM
(3) 12:00 PM - 9:00 PM
(4) 4:00 PM - 10:00 PM (no break)
(5) 10:00 PM - 7:00 AM
Or between 12:00 AM and 11:59 PM, working a minimum of 5 hours
Shift system, breaks according to legal requirements
Break time: 60 minutes
Number of working days: 3-5 days per week

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