Call Center Operator for Indonesia Speakers

Job Requirements

• The applicants must fulfill both of the following (1) and (2)

(1)Japanese: N1-N2 equivalent or native level

(2)Indonesian: Native (business) level

Must be able to operate a PC (to input and interpret the history on PC)

• Must hold a working permit/visa.

Job Description

The tasks will revolve around multilingual contact center that operates 24 hours and 365 days.

By utilizing AI related technology, we provide services to more than 150 companies, including major corporations and government agencies.

Interpretation services include 3-way interpretation, 2-way interpretation, as well as video interpretation.

• 3-way interpretation: provided for foreign language incoming calls to the client's call center or representative phone using the 3-way call function, connecting the client, our company, and the customer.
• 2-way interpretation: provided to foreign customers who come directly to the client via telephone exchange (mobile or fixed-line).
• Video Interpretation: Interpretation services are provided via video using tablets.
• The candidates will be assigned to work in various industries and businesses, such as 3-way interpretation for major electric power companies, city halls, fire departments, major car rental companies, hotels, etc.

Benefits and Compensations

• Maternity leave before and after childbirth
• Childcare leave (both male and female employees have taken leave)
• Nursing care leave
• Menstrual leave
• Social insurance (employment, workers' compensation, health, and pension)
• iDeCo+ (for all employees who have been with the company for at least three years)
• No overtime work days
• Employee stock ownership system
• Subsidy for relocation related expenses
• Subsidy for influenza vaccination
• Subsidies for physical examinations (for persons over a certain age)
• Subsidies for gynecological checkups (above a certain age/every other year)
• Subsidies for use of recreation facilities, resort facilities, and sports clubs that are designated by the health insurance association

Working hours

• Shift system (8 hours per shift)
• Shift example: 08:00-17:00 (1hour break) ・13:00～22:00 (1hour break)
• No night shift
• For the position of manager, you may be required to work in the night shift, which is assumed to be about twice a week

Holidays and Vacations

• Approximately 121 days off per year
• Summer vacation (3 or more consecutive days of paid vacation are encouraged) - 9 consecutive holidays in combination with SW
• Year-end and New Year vacations (2 to 3 days of special leave that may vary according to the calendar) - 9 consecutive holidays in combination with paid holidays
• Paid vacations