French Language Customer Support

Job Requirements

Must-Have Skills

• Native French
• Business level Japanese (JLPT N2 or better)
• Business level English

Preferred Skills

• Experience working in small to medium sized companies
• Experience working in e-commerce companies or working as customer support
• Basic knowledge of HTML
• Other language skills

• Social media management experience
• PPC experience (GDN, Meta Ads, etc)
• Blog Writing experience

Job Description

Main Duties

• Responding to customer inquiries
• Coordinating with various teams to answer customer questions and solve customer problems
• Supervising part-time operators
• Other related tasks (translation, etc.)

Working Hours

Standard working hours: 9:15 AM – 6:15 PM (8 working hours / 1 hour break)
Flextime available: Start work anytime between 7:00 AM – 10:00 PM, with up to 2 hours of break time per day.
*Standard working hours apply during the initial training period (approx. 2 months).

Salary

Based on previous experience and ability
・Bonus: twice a year (June and December)
・Salary evaluation: once a year
・3-month probationary period (Salary same as above)

Days off and Leave

・5-day workweek (Saturday & Sunday off)
・New Year holiday (4 days)
・Paid leave (26 days in year 1)
・Congratulatory and condolence leave
・Maternity/paternity leave
・Child care leave
・Personal day leave
*Work is required on national holidays, excluding the New Year holiday.

Benefits

・Complete social insurance
(workers’ compensation, employment, health, welfare pension)
・Business casual dress code
・Training system (job-specific, level-specific training)
・Japanese/English lessons
・In-house club activities (karaoke, day camp, etc.)
・Monthly company events
・Free tea and coffee

Regarding Paid Vacation

26 days of paid leave are provided from the first year, with the number increasing annually.

In 2024, the paid leave usage rate exceeded 80%.