Job Overview
- Employer Type Direct Hire
- Industry Education / Teaching
- Salary ¥3,300,000 - ¥5,000,000 / Year (commensurate with experience)
- English Level Fluent
- Japanese Level Fluent
- Restricted to Domestic Applicants? Overseas applicants allowed
- Visa Sponsorship Yes
Job Description
TO APPLY - PLEASE COMPLETE THE ONLINE APPLICATION THROUGH OUR WEBSITE: Bilingual Office Administrative Assistant (Full-Time) - TOKYO ACADEMICS CAREERS
About Tokyo Academics:
Tokyo Academics is the passion project of a constellation of teachers, researchers, and academics from around the world. Since 2012, we’ve evolved from a few university friends to a growing number of part-time and full-time individuals located in Tokyo, as well as working remotely. We are an organization of experts deeply passionate about helping students meet their potential and capture the opportunities of the future.
We are looking for an energetic, positive individual to help facilitate the office environment for students, parents, and tutors. You will be acting as the first point of contact for visitors of the office, ensuring that no details are overlooked, and experience is first class.
This role will be working onsite at our office in Nishiazabu, during our regular business hours of 10:00AM to 7:00 PM JST
Make sure to take a look at the Careers page on our website for additional available positions!
What you will work on:
- Daily calendar management
- Email/phone coordination and scheduling for internal and external meetings in English and Japanese
- Provide company service explanations and recommendations to clients
- Provide amazing customer service, manage our walk-in clients, and redirect them to the client services team
- Point of contact for facilities maintenance including cleaning services, work orders, and building access
- Office mail & package delivery signing and distribution
- Office space organization & maintenance
- Office supplies inventory and organization
- Basic IT maintenance, such as maintenance of office printers and security equipment (cameras, smart locks, etc.)
- Establish productive and professional relationships with key clients, and become the expert on all aspects of the client relationship
- Routinely assess, clarify, and validate client needs, as well as lead solution development efforts that best address those needs
- Provide service solutions that expand and deepen client relationships
- Upselling
- Assist in providing strong customer satisfaction
- Other tasks as requested by management
Who you are:
- BA degree in Marketing/Communication/English/any relevant degree
- Command of fluent Japanese and fluent English (reading/writing/speaking) required
- At least 2 years of relevant work experience
- Excellent communication skills and organizational skills
- Familiarity of the international education landscape (Japan, US and/or international)
- Able to remain scrappy and comfortable enough to shift focus if priorities change and have good judgment on what to prioritize
- Ability to work cross-functionally
- Aims for efficiency and automation
- Basic technology proficiency
- High proficiency with Microsoft and Internet applications (Google Sheets, Docs, etc)
- Previous office administration/receptionist experience is an advantage
- Previous customer service experience is an advantage
Benefits:
- Competitive compensation package
- Bonuses based on company growth
- 20 days of paid time off per year
- Join a growing bootstrapped company with a lot of potential for growth
- Autonomy to implement ideas and have a significant impact
Work hours:
- Full time | 40 hrs/week
- Working onsite at our office in Nishiazabu, during our regular business hours of 10:00AM to 7:00 PM JST
TO APPLY - PLEASE COMPLETE THE ONLINE APPLICATION THROUGH OUR WEBSITE: Bilingual Office Administrative Assistant (Full-Time) - TOKYO ACADEMICS CAREERS
Location
Hirose building 3F., 3-24-17 Nishiazabu, Minato, Tokyo 106-0031
