Job Overview
- Employer Type Direct Hire
- Industry Information Technology
- Salary ¥12,000,000 / Year (Depends on experience)
- English Level Fluent
- Japanese Level Business Level
- Restricted to Domestic Applicants? Japan only
- Visa Sponsorship Yes
Job Description
Serving as an integral member of the team, this role will work with customers to solve technical questions or issues. Our ideal candidate will be an adept problem solver who enjoys being part of our customer’s success.
Responsibilities
We are seeking a Technical Support Engineer who is excited to make an impact. We are a global and fast-paced startup and seek professionals who can take ownership and execute quickly. Our Engineers share a passion for working with state of the art technology.
- Take ownership of support operations for Zadara customers
- Participate in training customers, as required
- Track issues through to resolution
- Provide prompt and accurate feedback to customers
- Perform operational tasks including but not limited to SW/HW installs, upgrades and more
- Prioritize and manage several open issues at one time
- Build and maintain strong relationships with customers
- Document processes and update the knowledge base
- Escalate issues to the next level, as needed
- Work closely with senior members of the DevOps and Engineering teams
Qualifications
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- Must have networking experience
- Excellent communication skills including prior client-facing experience
- Excellent team player by providing support when needed
- Proven knowledge of servers, networks, and storage
- Thorough understanding of Linux is a must
- Basic programming skills
Location
Setagaya City, Tokyo
