Student Success Manager

Job Requirements

• Passion for education
• Fluent Japanese and English skills
• Experience in customer service, customer success, account and project management
• For foreign applicants: Those holding a visa under "Specialist in Humanities/International Services" or "Spouse of a Japanese National" are welcome to apply.

Ideal Candidate Profile:

• Experience handling complaints and offering improvements to clients
• A team player who collaborates well within and outside the team
• Ability to derive answers based on data analysis
• Excellent communication skills
• Ability to prioritize and work efficiently in a fast-paced environment

If you are passionate about education, supporting others, and working in a fast-paced, collaborative environment using cutting-edge technology, we encourage you to apply!

Job Description

About Crimson Education:
Crimson Education is an EdTech company founded in New Zealand, offering online services that specialize in supporting students with overseas admissions. Leveraging a dedicated platform, we provide high-quality assistance to students aiming to enter top-tier boarding schools, universities, and graduate schools worldwide.

What is a Student Success Manager?
As a Student Success Manager, you will play a crucial role in managing students’ learning progress and building trust with parents through effective communication. This position involves providing students with the optimal learning experience to help them achieve their goals.

Key Responsibilities:

• "Schedule Management":
  → Ensure lessons progress as planned, adjust schedules as needed, identify issues, and implement improvements.
• "Enhancing Customer Satisfaction":
  → Deliver high-quality service and work on improving satisfaction based on feedback from parents and students.
• "Tracking Student Progress":
  → Monitor students’ learning progress and strengthen support systems if delays occur.

Ideal Candidate:

• Passionate about fully supporting Japanese high school students’ overseas education journeys.
• Enthusiastic about education and highly motivated to grow.
• Confident in communication with parents and customer service skills.

About the Crimson Education Team:
Our team members are deeply passionate about education and fully committed to supporting the growth of students who represent Japan’s future. With a strong spirit of challenge and a fast-paced growth environment, we strive together for excellence.

Office Environment in Japan:
Our new office, relocated in December 2024, is an open office that emphasizes the collaborative nature of the work that we all engage in. It is designed to help every team member perform at their best.

Support for Shaping Children’s Futures:
Our work involves empowering children who dream of succeeding globally to believe in their potential and take courageous steps forward. It is a rewarding role where you can support students challenging themselves on the global stage, right from their starting point.

Join us in supporting students’ dreams and shaping their futures! We look forward to your application.

Language Use:

• Japanese usage: Over 50%

Working Hours:

• Basic: 9:00 AM–6:00 PM (1-hour break)
• Semi-flexible system: Adjustments can be made based on meeting schedules.
• Remote work available: 2–3 days per week in the office, with flexible options upon consultation.

Holidays and Leave:

• Generally a 5-day work week with flexible arrangements based on schedules and client needs.
• Monthly holidays determined by the number of Saturdays, Sundays, and public holidays in the month.
• Substitute days off are available for working on public holidays.
• Mondays are generally workdays, but negotiable if needed.

Company Video