Ecommerce & Reservations Manager

Common Area Godo Kaisha

Job Overview

  • Employer Type Direct Hire
  • Industry Tourism / Travel / Hospitality
  • Salary ¥3,000,000 / Year
  • English Level Conversational Level
  • Japanese Level Native
  • Restricted to Domestic Applicants? Japan only
  • Visa Sponsorship Future possibility / Renewal

Job Requirements

  • Bachelor degree or equivalent hotel management courses
  • 2-5 years’ experience in Ecommerce, Reservation
  • Engaged in Online extranet platform
  • Excellent both oral and written English skills
  • Microsoft Office
  • Knowledgeable in property management system (PMS)
  • Knowledgeable in Booking engine, Channel manager, Metasearch and OTAs extranet
  • Great people skilled, self-starter, goal oriented, tactful, sociable, forthcoming, creative, analytical, level headed, resilient and organized

Job Description

Distribution

  • Handle online business platforms under Lub d brand and drive customer engagement and revenues from online channels.
  • Initiate new promotion / offer / campaign / package to increase production from online channels
  • Researches industry and competitive trend and seeking new online/offline business opportunities
  • Work closely with BO Revenue Team in order to initiate new strategy and maximize the profitability

OTAs

  • Handle OTAs, Channel Manager and Booking engine on various aspects like monitoring competitors, review/update content & photo, and prepare/compare production.
  • Be in touch with online business partners and update business trends.
  • Provide knowledge and information about OTA platform to the team member.

Brand website

  • Monitor and report Brand website performance by utilizing all brand tools and reporting available to set benchmarks and evaluate ROI of all digital programs and platforms.
  • Analyze data of customer to assist in  deploying newstrategies for specific property.
  • Assist BO team with SEO, SEM to optimize Brand website performance and revenues.
  • Collaborating with appropriate stakeholders to ensure the rollout of website changes.

Reservation

  • Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
  • Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.
  • Take, amend and cancel reservation details as applicable.  Confirm the method of payment.  Reply to every request for information within the timeline specified by the hotel
  • Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.
  • Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
  • Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.
  • Adhere to all Standard Operating Procedures.
  • Take personal responsibility for driving upselling, achieving set revenue targets by months.
  • Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.
  • To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion and other services and facilities.
  • Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.
  • Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.  Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
  • Understand how the Sales Department and Front Desk relate to the Reservation Department.
  • Be knowledgeable about local seasonality and events.
  • Provide assistance and friendly gestures to local representatives of tour operators and travel agencies.
  • Attend hotel events, daily shift briefings and training to improve professional skills.

Location

Osaka, Japan


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Company Information

Company Profile

A Thai originated hotel brand operated by Lub d Brand Platform with its headquarters in Bangkok, Thailand.... read more about Common Area Godo Kaisha
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Contact Us

Tokyo Office
C/O Global Village Media
1-7-20-B2 Yaesu, Chuo-ku, Tokyo
[email protected]