Technical Support/IT Support/PKG Implementation (Public SL Division)

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Job Requirements

Qualifications

• Experience in IT industry (any number of years)
  *We are looking for candidates who are able to travel and relocate in the future due to career development.

 

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Job Description

You will be stationed at a municipality (help desk) and will be responsible for receiving inquiries on a daily basis and providing initial response to hardware failures. You will learn system operation gradually and be able to conduct minor investigations and responses. There are several experienced staff members in the company, and the environment is conducive to the execution of work and improvement of skills. Through the implementation of the work, you will acquire public business knowledge, product knowledge, system implementation knowledge, and customer support skills, and will gradually rotate to higher level work.

Working hours: 9 :00~18:00 (8 hours of actual work)

Average monthly overtime hours: 12.8 hours ◎Overtime pay: 100% (in increments of one minute)

Trial period: 2 months (no change in treatment during the trial period)

Holidays and Vacations
2 days off per week - Saturdays, Sundays, and national holidays *Saturday work may be required on weeks with national holidays, year-end and New Year holidays, paid vacations (summer recommended), congratulation or condolence leave, special leave, childcare leave, nursing care leave, leave upon joining the company (up to 3 days), disaster leave (5 times per year, maximum 5 days)* 122 days off per year

Insurance
Health insurance, employee pension, unemployment insurance, workers' accident compensation insurance

Benefits and Welfare
Dormitory and company housing system, Employee Shareholding Association (with incentive) Celebration, condolence and visitation allowance system, General welfare group term insurance, Retirement allowance system (defined contribution pension system), Property accumulation savings system, In-house club circle activity support, Health insurance union, Benefit Station welfare service, Labor union, Retirement and reemployment, EAP (counseling) Service, In-house training, Correspondence courses, Support for self-development, Travel expenses for returning home, Support for relocation, Temporary allowance for moving expenses, Support for congratulation, condolence or visitation, In-house or external training, Support for purchasing books, External technical training participation expenses, Study session instructor fees [Company pays a certain amount of rent (*in-house rules apply)]
If commuting is difficult, we offer a "rental company housing system" and the company will pay a portion of your rent (individuals pay 20,000 to 30,000 yen per month). (Individuals pay 20,000-30,000 per month.)
*Internal approval is required for the use of various systems and training programs.

Assumed work location details
6-10-1 Roppongi Hills Mori Tower 35F, Roppongi Hills, Minato-ku, TokyoThe type of employment is either working at our development center (outsourced contract) or at the client company (onsite contract / temporary staffing contract).

Selection Process
Document screening, aptitude test (*takes about 10 minutes), one or two interviews, informal offer

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