SEASONAL SKI RESORT POSITION – Front Desk Agent – NISEKO/RUSUTSU/FURANO New

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Job Requirements

• Task-driven individual and a team player
• Strong written and verbal communication skills, in addition to attention to details
• Well-presented and professional appearance
• Competency with computers / Microsoft office
• Ability to learn the job
• Excellent customer service skills
• Must have flexible hours
• Reading, writing and speaking English at an everyday conversational level
• Driver’s license
• Standard working days are 5 days per week, occasionally up to 6 days per week
• A valid Japanese working holiday visa or working rights

An extensive training period will take place before our guests come therefore no experience is required!

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Job Description

We are looking for Seasonal Staff to join us in Hokkaido's ski resorts. NISADE’s Front Desk team are the face of the company. As well as offering exceptional customer service, there is also a strong administrative element to this role. We are looking for superstars, ready to take on whatever comes their way with a genuine smile and classy attitude.

We are seeking friendly Japanese speaking /English-speaking staff to work on our Front Desk in Niseko, Rusutsu and Furano. You must have outstanding customer service skills with a sincere desire for creating a holiday of a lifetime for our Guests. Your responsibility starts from the moment our Guest checks-in, throughout their whole guest journey in resort, and until check-out. You will also ensure the smooth and effective day to day operation of the Front Desk and maintain up to date knowledge of all products, facility, promotional and event activity. With consistently high occupancy rates, there is always something to keep you motivated in this fast paced and dynamic environment.

Whether hospitality is your passion and chosen career, or whether you are simply an exceptional person ready to take on an exciting, new and fun challenge, this is an opportunity of a lifetime to work and play in the snowiest resort on earth.

•  Welcoming / greeting each guest; demonstrating high quality, approachable eye contact, personalised and professional friendliness at all times
• Providing a high standard of intuitive service to exceed guest expectations
• Efficient, personalized and friendly Check-ins / Outs
• Daily management of guest accounts and records
• Making new bookings, changes to bookings and cancellations of bookings for restaurants, ski lessons, rentals etc & ensuring charges are accurately recorded
• Pre-checking each booking for accurate arrival and departure bookings as well as ski rental and ski lesson vouchers etc
• Promptly attending to guest requests and enquiries
• Preparing Guest Arrival packs in a timely manner
• To complete the guest’s registration form and ensures all details are accurately recorded
• Promote winter resort activities, local area, events and campaigns, provide personalized recommendations, upsell where possible and appropriate
• Maintaining the reception / lobby and Main Entrance area in immaculate condition including common area bathroom
• Maintain parking area conditions
• Communicating effectively with housekeeping to ensure a high level of cleanliness and additional guest requirements are appropriately undertaken
• Housekeeping duties as needed
• Room checks before guest check-in
• Snow removal work at the property
• Answering telephone, email and in house guest enquiries
• Assisting with carrying luggage where required and place carefully in Guest room as required
• Assist with driving / transporting Guests within the village where required
• Log / maintains security of Equipment, Keys, Lost and Found Items
• Perform other duties as assigned by Management Team
• Reporting, communication, and consultation is a must

Benefits

• Staff accommodation available
• Language friendly environment
• Discounts on some resort services and winter activities
• Unique work environment
• Ski pass
• Support and advice throughout your stay with us

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