SEASONAL SKI RESORT POSITION – Concierge– NISEKO/RUSUTSU/FURANO

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Job Requirements

• Strong written and verbal communication skills, in addition to attention to details
• Well-presented and professional appearance
• Competency with computers
• Excellent customer service skills
• Intuition and ability to anticipate guest needs
• A genuine interest in skiing, resort activities, restaurants and Japanese culture
• A Pro-active, positive & professional approach
• A desire to assist our guests and visitors to have the best holiday ever
• A highly motivated team player with the ability to multi-task
• Show initiative, with ability to think on your feet
• Able to maintain control and composure in difficult situations
• Flexibility, reliability and punctuality
• Driver’s license
• Standard working days are 5 days per week, occasionally up to 6 days per week
• A valid Japanese working holiday visa or working rights

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Job Description

The NISADE Concierge team sets the highest standard of intuitive service and anticipates Guest needs before they realise it. Our Concierge staff are knowledgeable about all things Niseko; be it tours, restaurants or lessons.

We are looking for people with outstanding customer service skills with a genuine desire to creating the holiday of a lifetime for every one of our Guests. Your responsibility starts from the moment our Guest checks-in and continues throughout the whole guest journey in resort, until you wave them goodbye at check-out.

Key Responsibilities: 

• Welcoming / greeting each guest; demonstrating high quality, approachable eye contact, personalised and professional friendliness at all times
• Expert knowledge and current information on products, services and availability and sharing information with Front Desk
• Offering personalised recommendations for day trips, dining options, tailored ski lessons and kids activities
• Promoting winter resort activities, local area, events and special promotions
• Making new bookings, changes to bookings and cancellations of bookings for restaurants, ski lessons, an rentals
• Maintaining up to date information on snow / wind conditions, lift status and being knowledgeable on local mountain
• Maintaining close relationships with agents and service providers throughout the season to ensure NISADE receives the latest and newest information on new products or last minute openings in high demand restaurants
• Answering telephone, email and in house guest enquiries directed to concierge
• Assisting Front Desk and GSRs during busy periods with luggage carrying, occasional drives or a guest check-in
• Performing other duties as assigned by the supervisor
• Maintaining the reception / lobby area in immaculate condition including common area bathroom

Benefits

• Staff accommodation available
• Language friendly environment
• Discounts on some resort services and winter activities
• Unique work environment
• Staff Accommodation rent starting at 0yen!

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