Operations Manager

Job Requirements

Required Skills:

• Willingness to work as part of a diverse and international team
• Excellent communication skills
• Ability to prioritize tasks and structure workload efficiently and in a timely manner
• Ability to delegate tasks as appropriate
• Hands-on and solution oriented approach to challenges
• Ability to remain calm and work efficiently when under pressure
• High degree of customer service orientation
• Thinking outside the box and responding creatively in unexpected situations

Qualifications:

• Several years of experience in the travel, tourism, event or hospitality industry (preferred)
• German: Proficient (Native level preferred)
• English: Proficient
• Japanese: Conversational (Proficiency preferred)

Job Description

Operations Manager

J-Navigator designs and operates a large portfolio of guided and independent tours to Japan for travelers from Germany, Austria and Switzerland. As a global company with a steadily growing international team, we operate on a B2B level with offices in Berlin (Germany) and Kyoto (Japan).

For our Kyoto office we are currently looking for an Operations Manager reporting to the Director of Operations.

Responsibilities include (but are not limited to):

• Management and supervision of operational departments in Japan together with the Ground Operations Manager
• Ensure adequate and cost-effective management of all operations
• Improve operational management systems and processes
• Liaison with German Business Partners & Companies
• Final Check of services and reservations for tours
• Operations overview during tours
• Guide contact on site
• Emergency contact person for guests on site
• Handling of complaints and feedback to German business partners

Company benefits:

• Employment in a stable and steadily growing company
• Flexible working hours (minimum 30 hours per week)
• Bonus at the end of the year
• 20 days paid vacation
• Partial home office arrangement possible

 Payment: 380.000-450.000 JPY per month (depending on hours and experience)

Working hours per week: 30-40 hours

Work place: Office in Kyoto and home office