IT Help Desk at a foreign multinational company – No experience necessary (Osaka / Ibaraki)

Yudai Humanity Co., Ltd.
Job Expired

Job Overview

  • Employer Type Recruiter / Dispatch / Temp Agency
  • Industry Electronics / Electrical Equipment, Energy / Utility / Waste Management, Engineering
  • Salary ¥260,000 - ¥370,000 / Month
  • English Level Not necessary
  • Japanese Level Business Level
  • Restricted to Domestic Applicants? Japan only
  • Visa Sponsorship Yes

Job Requirements

  • One or more years of working experience
  • Ability to use a computer on the job (regardless of job type such as customer service, sales, office work, sales, etc.)

Welcome Skills / Experience

  • English skills (reading, writing, and daily conversation level *No work experience required)
  • Japanese language skills equivalent to N1

■必須条件・社会人経験1年以上の方・業務上でパソコンを使用している方(接客、販売、事務、営業など職種は不問)■歓迎条件・英語スキル(読み書き・日常会話レベル※実務経験は不問)

N1相当の日本語力


Job Description

We are looking for a Helpdesk Manager to join our team. We have a support system in place for those with no help desk experience, including basic help desk training of approximately 3 days to 1 week and on-the-job training at the site, taking into account your past experience!

Job Description

  • Account management (registration, deletion, modification, response to inquiries, periodic maintenance for organizational changes)
  • Incident management (handling, isolation, and escalation of general inquiries related to IT)
  • Request management (response to requests for various types of applications, progress management)
  • Software management (support application inquiries, business system registration, deletion, modification, and escalation)
  • Hardware management (setup, software installation, installation, operation verification, and vendor repair requests for PCs, mobile devices, and peripherals)
  • Inventory management (IT equipment asset management, inventory control, inventory operations, disposal of consumables, software license management, IT equipment order requests)
  • Fault handling (network equipment support, fault reception, L2 reporting, internal announcements (from occurrence to completion)
  • IT training for users (training, creation of educational content materials)
  • Event response (operation verification prior to event response, large-scale replacement of supported equipment, annual IT asset inventory)

We have a background that has grown by specializing in helpdesk services, so we are able to propose services to our clients from a neutral, vendor-independent standpoint. We aim to provide IT support with "zero" inquiries from customers. The company has a strong belief that high customer satisfaction is born from the satisfaction of employees, and has created an organization centered on "challenge" and "innovation.

We believe that we are not only supporting IT, but also supporting the "business" of our global clients, and we are looking for a person with a strong background in IT support and call center operations. We are a full-service IT support and call center company. Our staff members come from all walks of life, including former salespeople and former food and beverage workers, but they all share a common desire to "fit the customer better". With a positive mindset of "creating a better environment", we will create the best possible environment with our supportive colleagues.

Salary
Assumed annual salary: Approximately 3,170,000 yen to 3,700,000 yen
Monthly salary: 221,800 yen to 243,000 yen (including a flat regional allowance) + overtime pay
Assumed overtime: 0-5 hours per month (varies depending on busy season)
*Transportation expenses will be paid separately
*Preferential treatment based on our company's regulations, taking into consideration your experience, ability, and skills

Work hours
8:30 - 17:30 hrs
*Saturdays and Sundays off
(Work on national holidays will result in taking compensatory day off during the month)

Trial period
3 months Working conditions are the same as the regular employment.

Vacations and Vacations
Paid vacations, flex holidays, year-end and New Year holidays, congratulation, condolence, special maternity/paternity/paternity leave, nursing care leave, child care leave, etc.

Insurance
Social insurance (unemployment insurance, employee pension, health insurance, workers' accident compensation insurance, and nursing care insurance)

Benefits and Welfare
■Various social insurances (unemployment insurance, employee pension, health insurance, workers' accident compensation insurance, and nursing care insurance)
■Defined contribution pension plan (401K)
■Privileges to use sports clubs / ITS travel packages / Subsidies to use contracted recreation facilities (available at partner facilities nationwide, including famous amusement facilities and lodging facilities)
■PERSOL Group benefits Benefits (overseas and domestic travel, restaurants, leisure, school attendance, sports, shopping, discounts for childcare and nursing care, etc./household chores, etc.)
■Retirement age: 60

[Benefits]
■Full overtime allowance
■Full transportation expenses paid
■Retirement allowance system

Assumed work location
Matsushita-cho, Ibaraki City, Osaka Prefecture (customer location) JR Kyoto Line: Ibaraki Station, Sojiji Station (10 minutes by bus/ 20 minutes on foot)

----------------------

■業務概要大手外資系企業で働く従業員向けヘルプデスク業務をお任せします。ヘルプデスク未経験の方でも、これまでのご経験を加味した上で約3日~約1週間のヘルプデスク基礎研修と、現場でのOJT等、サポート体制がありますのでご安心ください!

■業務内容
・アカウント管理(登録、削除、変更作業、問合せ対応、組織変更における定期メンテナンス)
・インシデント管理(ITに関連する全般的な問合せ対応、切り分け、エスカレーション)
・リクエスト管理(各種申請書の依頼対応、進捗管理)
・ソフトウエア管理(サポートアプリケーション問合せ対応、業務系システムの登録、削除、変更、エスカレーション対応)
・ハードウエア管理(PC及びモバイル機器、周辺機器のセットアップ、ソフトウェアインストール、設置、動作確認、ベンダー修理依頼)
・在庫管理(IT機器の資産管理、在庫管理、棚卸業務、消耗品廃棄、ソフトウェアライセンス管理、IT機器発注依頼)
・障害対応(ネットワーク機器対応、障害受付、L2報告、社内アナウンス(発生から完了迄)
・ユーザー向けITトレーニング(研修、教育コンテンツ資料作成)
・イベント対応(イベント対応前動作検証、サポート対象機器の大規模リプレース対応、年次IT資産棚卸)

■同社ITサポートの特徴ヘルプデスクに特化して成長した背景があるため、ベンダーに依存しない中⽴的な⽴場から顧客へのサービス提案を⾏うことができます。「サポートを不要にすることこそが、究極の姿」と定め、顧客からの問い合わせ「ゼロ」のITサポートを⽬指しています。⾼いCSは社員の満⾜度から⽣まれると考え、「挑戦」や「変⾰」を軸にする組織作りを⾏っています。

■同社の魅⼒同社は現在拡⼤を続けているため、将来的に様々なポジション・キャリアパスが⾒込めます。ITをサポートするだけではなく、グローバルに活躍している法⼈の 「ビジネス」を⽀えるという信念のもと、ITサポートやコールセンター運⽤を通じ、顧客のビジネスにかかわるITソリューションの活⽤について、提案から運営まで⼿がけています。元営業や元飲⾷業等、前職もさまざまなスタッフが多く活躍している同社ですが、共通するのが「もっとお客様に満⾜してほしい」という想いです。顧客の役に⽴つため、⾃らの知識もスキルも磨きつづけ、「よりよい環境を⽣み出そう」とする前向きな考え⽅をもって、助けてくれる仲間と最良の環境をつくっていきます。

給与
※想定年収:約317万円~約370万円月給22万1800円~24万3000円(一律支給の地域手当含む)+残業代
※残業想定:月0~5時間程度(繁忙時期により異なる)※交通費は別途支給※ご経験・能力・スキルを考慮の上、当社規定により優遇

勤務時間
8:30~17:30※土日休み(祝日は出社。祝日出社分は当月内に振替休日取得)

試用期間
3ヶ月 労働条件は本採用と同じです。

休日休暇
【休日・休暇】≪年間休日120日以上≫完全週休2日制※祝日は配属先に準ずる    有給休暇フレックス休日年末年始慶弔特別産前産後育児休暇介護・子の看護休暇など

加入保険
社会保険完備(雇用保険・厚生年金・健康保険・労災保険・介護保険)

福利厚生
【福利厚生】■各種社会保険完備(雇用保険・厚生年金・健康保険・労災保険・介護保険)■確定拠出年金(401K)■スポーツクラブ利用特典/ITS旅行パック/契約保養所利用補助(有名アミューズメント施設/宿泊施設など全国の提携施設にて利用可能)■パーソルグループ福利厚生(海外国内旅行・レストラン・レジャー・スクール受講・スポーツ・ショッピング・育児介護などの割引/家事代行など)■定年 60歳【諸手当】■時間外勤務手当 全額支給■交通費全額支給■退職金制度

応募資格
■必須条件・社会人経験1年以上の方・業務上でパソコンを使用している方(接客、販売、事務、営業など職種は不問)■歓迎条件・英語スキル(読み書き・日常会話レベル※実務経験は不問)

最終学歴
大学院卒 大学卒 専門卒 高卒 中卒

想定勤務地詳細
【配属先】◇大阪府茨木市松下町(お客様先) JR京都線:茨木駅・総持寺駅 (バス10分/徒歩20分


Location

日本、大阪府茨木市松下町


  • This job has expired!

Company Information

Company Profile

We, Yudai Humanity Inc., value the concept of “Sanpo-yoshi,” which has been said in Japan, and provide appropriate solutions to “companies that are considering recruiting and training foreign nationals” and “foreign nationals who want to... read more about Yudai Humanity Co., Ltd.
  • This job has expired!

Contact Us

Tokyo Office
C/O Global Village Media
1-7-20-B2 Yaesu, Chuo-ku, Tokyo
[email protected]