Job Overview

Employer Type Direct Hire
Industry Service Industry, Tourism / Travel / Hospitality
Salary ¥1,300 / Hour
English Level Business Level
Japanese Level Business Level
Restricted to Domestic Applicants? Japan only
Visa Sponsorship Future possibility / Renewal

Job Requirements

Required Qualifications:

Ability to communicate in English
Ability to handle tasks in Japanese *Must hold JLPT N2 certification
Age restriction: Up to 59 years old
*Reason for age restriction: Retirement age is 60
No specific experience, education, or certifications required
Preference given to candidates with experience in guest services or international sales, particularly those with experience living or traveling abroad
Preference given to candidates with hotel operations experience, marketing experience, or revenue management experience

Preferred Qualifications:

Positive and optimistic outlook
Enjoys interacting with people
Energetic with a passionate attitude
Preference given to candidates with experience in luxury hotels, business hotels, ryokans (Japanese inns), pensions, guest houses, travel, tourism, or leisure industries
Preference given to candidates with experience in customer service, sales, retail, brand shops, apparel, general goods, restaurants, dining, or cafes

Job Description

This position involves front desk duties at a city hotel with 117 rooms, including both the main building and the annex. We are forming a new project team to attract a wide range of international guests by leveraging our hotel's appeal, particularly its focus on "food."

Even if you have no prior front desk experience, we welcome individuals who enjoy customer service and can interact with people in a friendly and cheerful manner.

Specific Duties:

Check-in and check-out procedures
Reservation management
Handling phone inquiries
Responding to guest requests
Room management
Enhancing online travel agency (OTA) listings and implementing strategies for international guests
Planning and executing inbound marketing strategies using the website and social media
Revenue management tasks
Arranging group accommodations

Work assignments will be tailored according to your experience. Those with experience in hotel operations, marketing, or revenue management will be entrusted with significant responsibilities and given a high degree of autonomy. For those without experience, we will start you with simpler tasks and gradually help you become more familiar with the role.

Additionally, candidates with experience living or traveling abroad, particularly those who have experience in guest services or international sales, will be given preferential consideration.

Work Hours:

Shift-based schedule
1. 9:00 AM – 6:00 PM
2. 3:00 PM – 9:00 AM (Overnight shift) *For those working overnight shifts, a 120-minute break is provided.

Days Off:

Shift-based schedule

Benefits and Welfare:

Full social insurance coverage (employment insurance, workers' compensation insurance, health insurance, employee pension)
Opportunity for full-time employment
Salary increases available
Transportation allowance (up to 30,000 yen)

Salary:

Hourly wage: 1,300 yen

We Welcome Applications From:

Freelancers, working holiday, recent graduates, second-career candidates, individuals with employment gaps, and those searching for jobs through Hello Work.

About Hotel Continental Fuchu: Our hotel features a unique connection to our directly owned 100% organic farm in Aomori. We are involved in the breeding and raising of thoroughbred horses, and we use their compost to cultivate completely organic vegetables and herbs, free from chemical fertilizers. We also raise free-range chickens for egg production and harvest wild vegetables and herbs. These fresh ingredients are sent directly to our hotel, where they are served to guests in our on-site restaurant and banquet hall. Our hotel is centered around providing a food-focused experience.

Our company culture emphasizes the pursuit and practice of unique hospitality that cannot be found at other hotels. This philosophy applies equally to both full-time employees and part-time staff. Promotion and salary increases are based on ability and determination. Our General Manager started as a part-time employee at our hotel, proving that those with strong ambition can truly thrive here.

We are looking for individuals who are eager to learn and master the essence of hospitality in the ever-evolving hotel industry. If you are passionate and ready to grow, we encourage you to apply.