Spanish Language Customer Support

Job Requirements

Requirements

• Native level proficiency in Spanish.
• Japanese proficiency: Business level (appx.JLPT N2 or better)
• English proficiency: Business level (TOEIC 800 or higher).

【Preferred skills】

• Experience in translation.
• Work experience at small to medium-sized enterprises.
• Experience in the cross-border EC industry or Customer Support.
• Basic knowledge of HTML.
• Proficiency in other languages.

Desired Persona

• Independent Thinker: Able to act spontaneously, possesses excellent communication skills, has office work experience, and approaches work with a positive attitude.
• Team Player: Values teamwork and understands the importance of cooperating to achieve common goals.
• Computer Literacy: Can operate computers smoothly for work and is willing to learn new skills or software to improve efficiency.
• Global Perspective: Enjoys professional interaction with people of different ages and nationalities.

Job Description

Since its launch, the Spanish version of ZenMarket has seen significant growth among users worldwide. To support our expanding community, we are seeking a Spanish native speaker proficient in both Japanese and English.

You will serve as a vital link between our domestic operations and our international .customers, managing email inquiries, translation projects, and small-scale projects or workflow improvements.

＜About Us＞

◆Who We Are
We are ZenGroup, a global e-commerce company based in Osaka serving customers all around the world. We are a diverse team representing 32 nationalities, 6 continents, and providing our services to the world in 19 languages.

◆Company Overview
ZenGroup Inc. is composed of four divisions: ZenMarket, an intermediary buying service for Japanese products unavailable overseas; ZenPlus, a cross-border e-commerce site selling Japanese goods internationally; ZenPop, a subscription service delivering Japanese stationary worldwide; and ZenPromo, a one-stop solution for Japanese companies seeking to expand abroad, offering services from marketing to shipping. Our mission is to spread Japanese culture globally through various business initiatives.

◆Why We Are Hiring

As of this year, our Spanish marketing team consists of four experienced digital marketers who are driving awareness of our ZenMarket service across Spain and Latin America. However, one of our Spanish marketers has moved into a managerial role, expanding their focus beyond the Spanish market. To maintain our commitment to our Spanish speaking users, we are looking for an experienced digital marketer to join our team. In this role, you will be actively involved in the full digital marketing process, from campaign planning and execution to social media management and data analysis, helping us continue our strong presence in our second-largest user base.

<About the Position>
◆Position Title

• Spanish language customer support

◆Main duties

• Handling multilingual customer inquiries (only via chat)
• Cooperation and reporting with other teams when handling complaints
• Management of remote operators (part-time staff)
• Other related duties (e.g., translation)

◆Employment Type
・Permanent employee (Full-Time)
※ Probationary period of 3 months
・On-site work (Remote Work not available)

◆Working Hours

• 9:15 ~ 18:15
• Flex time available: Core time 10:00 - 16:00 (8 hours of actual work)
  ＊Up to 2 hours lunch break
• Two days off per week. (Saturday, Sunday)
• Year end and New Year's holidays (4 days)
• Total 26 paid days off per year (Increases year over year)

◆Salary

• 270,000~ (Negotiable based on previous experience and ability)
• Bonus twice a year (June and December)

◆Benefits

• Complete social insurance (workers' compensation, employment, health, welfare pension)
• Business casual dress code（no suit required）
• Training system (job-specific, level-specific training)
• Japanese/English lessons
• In-house club activities (karaoke, day camp, etc.)
• Monthly company events
• Free tea and coffee

Selection Process

1. 1st Interview (Recruiting Team)
   • Online or In-person (45-60 min).
   • Logic test + Customer support test (Logic test is not conducted during online interviews)
2. 2nd Interview
   • In-person (45-60 min)
   • Travel expenses up to 27,000 JPY available for candidates outside the Kansai region.
   • Logic Test + Translation test
3. 3rd Interview (HR Planning Team)
   1. Online or In-person (45-60 min).
   2. Situation Test

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