Job Expired

Job Overview

Employer Type Direct Hire
Industry Service Industry, Tourism / Travel / Hospitality
Salary ¥4,400,000 - ¥4,700,000 / Year
English Level Business Level
Japanese Level Business Level
Other Languages Mandarin language can be considered instead of Japanese
Restricted to Domestic Applicants? Overseas applicants allowed
Visa Sponsorship Yes

Job Requirements

• Excellent interpersonal and relationship building skills that will enable the building of a deep and trusted relationship

• Superb accuracy and attention to detail

• Ability to respond quickly and be flexible, strategically reactive to meet deadlines

• Effective time management and organisational skills are required

• Positive attitude – teamwork orientation and overwhelming desire to attend request

• Intermediate skills in Excel

• Proficiency on MS Office Suite products and Property Management Systems

• Demonstrated ability to serve as a knowledgeable resource to visitors to the area

• Ability to independently, logically identify, research and resolve issues

• Capability to efficiently complete tasks in a fast-paced environment

• Demonstrate a high level of professionalism and confidentiality

• Ability to multi-task and work on several projects at once

• Ability to communicate effectively in English and Japanese, with associates, management, owners and suppliers, both verbally and in writing, and must have excellent writing skills

• Ability to communicate in Mandarin or Cantonese highly preferred.

• Having knowledge / experience in management association is a super plus

• Having knowledge / experience in facilities of a property is a plus

Job Description

Owner Experience Manager shall be the first contact for all Owner-related matters and shall work closely with other internal departments to ensure that properties are well-kept and Owner enquiries are tended to in a timely manner.

Owner Relationship

• Develop close working relationships with all Property Owners, including Letting and Private Owners

• Ensure Owner Records are up to date, including contact, banking details, and other key information

Owner Accounting

• Strong understanding of the monthly Owner Statements and assist with any enquiries regarding the Statements

• Oversee Owner Account Balance and top-up requests when necessary

• Assist Owner Property Accountants in the preparation of annual tax filings

• Review and ensure all Letting Agreements are up to date and all greed terms are met

Owner Experience

• Manage Owner Bookings and Guest Services requirements

• Meet and greet Owners during Owner Stays

• Manage Owner-related social media platforms and channels

• Prepare and distribute biannual Marketing & Reservations reports and seasonal newsletters

Property Management

• Oversee Maintenance issues in conjunction with Maintenance department

• Request approval for maintenance or other expenditures over permitted limit

Others

• Review and update SOP for smooth operations

• Liaise with internal departments, including Reservations, Operations, Maintenance, Real Estate, and Development to work in the best interest of the Owners

Requirements