Owner Experience Co-Ordinator

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Job Requirements

• Excellent interpersonal and relationship building skills that will enable the building of a deep and trusted relationship
• Superb accuracy and attention to detail
• Ability to respond quickly and be flexible, strategically reactive to meet deadlines
• Effective time management and organisational skills are required
• Positive attitude – teamwork orientation and overwhelming desire to attend request
• Intermediate to advance skills in Excel
• Proficiency on MS Office Suite products
• Demonstrated ability to serve as a knowledgeable resource to visitors to the area
• Ability to independently identify, research and resolve issues
• Capability to efficiently complete tasks in a fast-paced environment
• Demonstrate a high level of professionalism and confidentiality
• Ability to multi-task and work on several projects at once
• Ability to communicate effectively in English and Japanese, with associates, management, owners and suppliers, both verbally and in writing, and must have excellent writing skills

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Job Description

Owner Experience Coordinator plays a pivotal role in NISADE's Property Management Department. It is to establish and maintain a long-term relationship with each owner of a NISADE property. The Owner Experience Coordinator is the first point of contact for all owners of NISADE properties and operates as the primary point of contact for all matters specific to each owner.

• Owner Relationship Management – develop close working relationship with all property Owners except Private (non-let) and Commercial Owners.

• Contacts owners by e-mail and phone as necessary.

• Maintains the state of all contracts between the owners and the Company.

• Ensure Owner records are kept up to date, including contact, banking and other key information

• Distribution of Owner Statements monthly and assist with any enquiries of same working closely with Owner Accountants

• Preparation and distribution of annual owner statements and tax preparation for the nominated Tax Accountant

• Act as an intermediary between Tax Accountant and Owner –assist with any enquiries

• Retain an organized and up to date online filing system for all Owners Records

• Handle all pay to Owners Requests and other payments from Owners Trust Accounts (work closely with Owner Accountants)

• Owner Bookings and management of Guest Service requirements– prebooked and in house

• Meet and Greet owner during any owner stay

• Oversee Maintenance issues with owner property in conjunction with Maintenance department • Request approval for maintenance or other expenditure over permitted limit

• Review and ensure all letting agreements are up to date and kept up to date with policy and other changes

• Ensure letting agreements are completed and signed for any new Owners

• Monitor and ensure all agreed terms in the letting agreements • are being met

• Management and distribution of owner Mid-year and End of Season (Annual) Owner Reports

• Other duties as assigned by the supervisor

• Standard working days are 5 days per week, might up to 6 days per week with additional pay

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