Job Overview
- Employer Type Direct Hire
- Industry Tourism / Travel / Hospitality
- Salary ¥2,900,000 - ¥3,600,000 / Year (Bonus scheme, other benefits. Staff accommodation available)
- English Level Native level
- Japanese Level Not necessary
- Restricted to Domestic Applicants? Domestic applicants only
- Visa Sponsorship Future possibility / Renewal
Job Requirements
- Native/business level English (essential)
- Daily conversational level of Japanese (preferred but not required)
- Intermediate PC skills
- Genuine desire to achieve excellence in guest satisfaction
- Passionate, enthusiastic and motivated about their work
- Friendly, helpful and patient
- Exceptional grooming standards, professional presentation & work ethics to meet 5star expectations
- Ability to work effectively in a high pressure environment
- Ability to work a rotating 7days roster including weekends & public holidays
- Ability to learn quickly to gain a strong knowledge of Hirafu and the surrounding area
- Exceptional interpersonal and communication skills, both oral and written
- Able to work as part of a team and maintain control and composure in difficult situations
- Reliability and punctuality are a must
- HIGH level of attention to detail and accuracy
Job Description
The Luxe Nomad/Nisade has a well-established and operating owner and property management division with a wide range of properties across Asia within its portfolio. Emerging from the pandemic and with a renewed sense of purpose with The Luxe Nomad’s partnership we are looking to drive Property Management and Owner & Guest Experience forward and truly challenge the status quo within the hospitality industry.
Join our team as a Reservations Sales Consultant and play a vital role in our Property Management department. Your primary responsibility will be processing reservations sales, requiring strong communication skills and a commitment to excellent customer service.
We value teamwork and success, and we seek individuals with a polished and outgoing demeanor. At The Luxe Nomad/Nisade, we believe in the perfect balance of hard work and enjoyment. Join us to experience the satisfaction of delivering outstanding results while enjoying all that Niseko has to offer.
Become a key player in our continued growth and success - apply now!
JOB OVERVIEW/RESPONSIBILITIES
- Process reservations accurately and promptly, sending confirmation letters
- Handle incoming calls, assisting with reservations, room requests, and inquiries
- Stay updated on resort events, activities, dining options, and rental availability
- Optimize revenue within operational constraints
- Manage customer database and communicate with reservation and guest services teams regularly
- Collaborate with the front office team
- Utilize selling techniques to process and confirm room reservations
- Address guest issues and complaints with empathy and a focus on satisfaction
SALARY PACKAGE/BENEFITS
- Salary Bracket
- All Mountain Lift Pass
- Annual Leave
- Bonus Scheme
- Regular Company Events
- Annual Company Trip
Image Gallery
Location
Yamada, Kutchan, Hokkaido, Japan
