Troubleshooting Mic/Camera Issues For Video Interview

If you are unable to Record Audio During Video Interview, please follow the troubleshooting guide on here first before contacting us for assistance. Most of the time one of the solutions below will fix the issue.

Possible Causes:

  • Device microphone or camera settings may be disabled or blocked.
  • Browser settings may be preventing access to the microphone and camera.
  • Compatibility issues with the device or browser being used.
  • Technical issues with the platform or software.

Troubleshooting Steps:

  • Ensure that the microphone and camera are enabled and not blocked on your device.
  • On laptops, check the physical mute button for the microphone and ensure it is turned off.
  • Check system settings to ensure the browser has permission to access the microphone and camera.

Try Different Devices and Browsers:

  • If possible, try accessing the interview platform from a different device (e.g., phone, tablet, another computer).
  • Try using different web browsers (e.g., Chrome, Firefox, Safari) to see if the issue persists.

Test Microphone and Camera:

  • Use other applications (e.g., voice recorder, camera app) to test if the microphone and camera are functioning properly.
  • Ensure that the microphone is not muted or turned down too low in the system settings.

Clear Browser Cache and Cookies:

  • Clear the cache and cookies in your web browser to ensure there are no conflicts or corrupted data causing the issue.

Update Browser and Operating System:

  • Ensure that your web browser and operating system are up to date with the latest software updates. Sometimes out of date software can interface incorrectly with up to date software.

Contact Support:

If the issue persists after trying the above steps, reach out to support for assistance.

Provide detailed information about the problem, including any error messages received and the steps you’ve already taken to troubleshoot.


If you have a deadline to send your videos to potential employers, please contact them to see if you can submit a recorded video via email. Communicate with the employers about your technical difficulties to seek potential accommodations or extensions.

Contact Us

Tokyo Office
C/O Global Village Media
1-7-20-B2 Yaesu, Chuo-ku, Tokyo
[email protected]