Ryko Spa – Spa Manager (6.5 – 9M Yen /Year) – Overseas applicants welcome

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Job Requirements

Skill requirements:

• Energetic and passionate and sound knowledge about Niseko and the ski travel industry.
• Experience leading a team within a hotel or holidays accommodation operation.
• Skills and experience in operations planning, forecasting, recruitment and budgeting.
• Problem solving skills and the ability effectively resolve issues and develop processes and procedures to improve outcomes.
• Demonstrated the ability to lead and maximise performance of individuals and teams through effective communication of objectives and expectations, provision of effective feedback, recognition and coaching.
• Experienced in service recovery and delivering process and systems changes that elevate future service delivery.
• Relationship management skills to develop new, and maintenance of existing, supplier relationships to ensure the delivery of services in accordance with contracts.
• Computer skills including Microsoft Office Suite and reservations systems experience.
• Valid driver's license

Language requirements:

• As a first language, either fluent English OR fluent Japanese.
• As a second language either conversational Japanese OR conversational English.
• For further languages, Mandarin, Cantonese or other language skills are desirable.

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Job Description

Niseko Resort is a thriving international alpine destination, famous worldwide for its snow, food and jet-set clientele.

Our spas are often a defining moment in a guest’s stay — an elevation of their time with us and a memory that brings Guests back to us time and again. Across both Ki and Skye, our Spas are not just an added amenity but an integral part of the guest journey and a meaningful contributor to the overall success of our hotels. The Spa Manager position is an exceptional opportunity to step into the helm of our Spas and help drive forward our Guest's experience and the success of our spa teams.

At HTM, our purpose is to make an ongoing contribution to the Niseko resort, our staff, our customers and the community. We value professionalism and honesty in everything we do and everyone we work with. If you want to be part of a dedicated and dynamic team in this special part of the world then we would love to hear from you.

The Role

• Lead and manage all aspects of the day-to-day operation of the Ryko & Ki Spa including scheduling, inventory and facility presentation to ensure delivery of exceptional customer service.
• Lead a team of therapists showing both responsiveness to business needs as well as empathy for therapists/staff.
• Build upon our spa menus to suit the requirements of Guests during differing summer and winter seasons.
• Find creative solutions to drive revenue including promotions to improve efficiency and therapist usage.
• Be involved in budget creation, handle financials and expenses of the department.
• With the support of our HR team, recruit both year round and seasonal staff therapists to meet the operational needs of the spas.
• Enhance existing spa orientation & training plans along with SOP guidelines. Train staff in all aspects of the spa as required.
• Ensure that the employees have a complete understanding of and adhere to the Spa facilities policies and procedures.
• Oversee the use and maintenance of the Spa software systems, with a focus on Guest experience.
• Manage supplies and equipment inventories within budget.
• Maintain cleanliness of spa and related areas and equipment.
• Handle Guest issues and complaints.
• Regularly review policies and procedures relating to the spa taking action to formulate and propose improvements.
• Work with Hotel Managers to deepen a common and consistent understanding of rules and services for guests

Employment Package Details

Employment Period: Ongoing full time year round

Contract Value: ¥6,500,000 to ¥9,000,000 depending on experience and language skills
(The above remuneration will be divided by 14 and paid monthly with two annual bonuses.)

Location: Niseko, Hokkaido, Japan

Working Hours:

• Average 40 hours per week (shift times vary by season)
• 120 days off per year
• Sick leave: 5 days
• Annual paid leave: 20 days (after 6 months of employment)

Benefits:

• Time-in-lieu system with paid overtime
• Health, social, and employment insurance
• Visa sponsorship
• Staff accommodation available
• Grand Hirafu season pass available at a discounted rate
• Free ski or snowboard lessons (availability dependent)
• Discounts on HTM services and businesses
• Access to language and work relevant training subsidy
• Season tickets (subject to availability) to ESCON Field for Baseball games
• Organised staff trips to Okinawa, Fukuoka, and other places including with your family members.

 

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